Project Portfolio Management

Efficiently Manage Portfolios, Programs, and Projects

Quick Facts

Certification: No

Duration: 2 days

Cost: $1,595


Project Management is the application of methods, tools, and techniques to achieve new capabilities, meet demands, respond to changes, and realize new opportunities. In this 2‑day course, attendees are introduced to the ServiceNow Project Portfolio Management suite (PPS) and learn how to efficiently manage the project lifecycle.

A combination of lecture content and lab work helps attendees achieve the following:

  • Get introduced to the suite of PPS tools and understand the specific role each application plays in Project Portfolio Management
  • Understand the solution architecture and deployment options with respect to the organizational structure and goals
  • Master the project management toolbox including Workbench, Templates, Scheduling Engine, Import and Export, Status Reports
  • Learn the secrets of efficiently working with the Planning Console and My Gantt
  • Dive into advanced project scheduling and learn to track risks, issues, goals, milestones, and baselines
  • Become proficient with Portfolio Financial Planning and project and demand financial estimation and budget vs. actuals tracking
  • Implement Resource management to allow for a structured request‑fulfill process and accounting of project resources
  • Use the Demand application to prioritize business ideas and generate and manage strategic demands
  • Monitor Portfolio, Program, and Project health on Workbenches and via role‑based dashboards

Who Should Attend

This course is designed for Project, Program, and Portfolio Managers, members of the Project Management Office (PMO), project teams, project subject matter experts, and all stakeholders who will be actively interfacing with the ServiceNow Project Suite of applications (PPS).

Technical Level



The ServiceNow Foundations eLearning course – six modules that introduce the ServiceNow platform and interface.


This course does not offer certification.

Class Schedule

  • Two days (8:30am – 5pm)  (includes 1 hour lunch break)

How to Attend

To view all available courses click here to view the Course Schedule.

To register for class:

  • Customers can use the follow link to access the Learning Portal
  • Customers with OKTA/SSO login can access the Learning Portal directly to Self Register
  • Customers with no account can easily create an account
  • Cancellation and rescheduling policies apply (see Terms and Conditions)

Onsite training is available, with a minimum of 5 students, through ServiceNow. Pricing is per individual student up to a maximum of 20 students. Please contact us at for more information and pricing details. Onsite training may also be available through ServiceNow’s Authorized Training Partners.

NOTE: Interested individuals or organizations that are NOT currently working with ServiceNow are welcome to attend the course. Just send an email to with contact info (name, company, phone, email) and the course(s)/date(s). A ServiceNow training coordinator will respond within 24‑48 hrs to request credit card information and confirm course registration.