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Performance Analytics Fundamentals

Manage Performance Analytics for Improved Service Outcomes

Quick Facts

Certification: Yes

Duration: 2 days

Cost: $1700


In this 2‑day interactive technical training course attendees master the setup, configuration, and usage of the ServiceNow Performance Analytics application (Premium version). The course is designed for Performance Analytics Administrators, Power Users, and Business Process Owners who require deeper service insight through Performance Analytics.

A combination of lecture content and lab work helps attendees achieve the following:

  • Get introduced to the Performance Analytics essential concepts
  • Perform detailed Indicator analysis using the Analytics Hub
  • Create and configure Data Collection jobs
  • Configure Indicator Sources and build Automated Indicators
  • Create Breakdowns for multidimensional analysis
  • Set up Manual Indicators and manage manual data population
  • Build Formula Indicators for added process and service inferences
  • Make data actionable and improve navigation with Targets, Thresholds, and Element Filters
  • Identify Widget types and build custom Widget visualizations
  • Design role‑based Dashboards containing Widgets and data Filters

Who Should Attend

This course is designed for Performance Analytics Administrators and Power Users who plan to administer the Performance Analytics application. Service owners who plan to design requirements and specifications for Indicator and Dashboard creation may also benefit from this course.

Technical Level



This course prepares students for the Performance Analytics Micro‑Certification exam.

Class Schedule

  • Two days (9am – 5pm) (includes 1 hour lunch break)

How to Attend

To register for class:

  • Customers can use the Register Now button above to see available classes.
  • Customers without an account can easily create an account in Now Learning to complete enrollment.
  • Cancellation and rescheduling policies apply (see Terms and Conditions in checkout).

Private Training is available for a flat fee for up to 16 participants. Please contact us at for more information and pricing details.