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Performance Analytics Fundamentals

Manage Performance Analytics for Improved Service Outcomes

Quick Facts

Certification: Yes

Duration: 2 days

Cost: $1700

Summary

In this 2‑day interactive technical training course attendees master the setup, configuration, and usage of the ServiceNow Performance Analytics application (Premium version). The course is designed for Performance Analytics Administrators, Power Users, and Business Process Owners who require deeper service insight through Performance Analytics.

A combination of lecture content and lab work helps attendees achieve the following:

  • Get introduced to the Performance Analytics essential concepts
  • Perform detailed Indicator analysis using the Analytics Hub
  • Create and configure Data Collection jobs
  • Configure Indicator Sources and build Automated Indicators
  • Create Breakdowns for multidimensional analysis
  • Set up Manual Indicators and manage manual data population
  • Build Formula Indicators for added process and service inferences
  • Make data actionable and improve navigation with Targets, Thresholds, and Element Filters
  • Identify Widget types and build custom Widget visualizations
  • Design role‑based Dashboards containing Widgets and data Filters

Who Should Attend

This course is designed for Performance Analytics Administrators and Power Users who plan to administer the Performance Analytics application. Service owners who plan to design requirements and specifications for Indicator and Dashboard creation may also benefit from this course.

Technical Level

Intermediate

Prerequisites

Performance Analytics Essentials eLearning

Certification

This course prepares students for the Performance Analytics Micro‑Certification exam.

Class Schedule

  • Two days (8:30am – 5pm) (includes 1 hour lunch break)

How to Attend

To view all available courses click here to view the Course Schedule.

To register for class:

  • Customers can use the follow link to access the Learning Portal http://servicenow.sabacloud.com/
  • Customers with OKTA/SSO login can access the Learning Portal directly to Self Register
  • Customers with no account can easily create an account
  • Cancellation and rescheduling policies apply (see Terms and Conditions)

Onsite training is available, with a minimum of 5 students, through ServiceNow. The pricing is not per student but a flat fee for up to 16 participants. Please contact us at training@servicenow.com for more information and pricing details. Onsite training may also be available through ServiceNow’s Authorized Training Partners.

NOTE: Interested individuals or organizations that are NOT currently working with ServiceNow are welcome to attend the course. Just send an email to training@servicenow.com with contact info (name, company, phone, email) and the course(s)/date(s). A ServiceNow training coordinator will respond within 24‑48 hrs to request credit card information and confirm course registration.

Thank You

Thank you for submitting your request. A ServiceNow representative will be in contact within 48 hours.

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