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Scripting in ServiceNow Fundamentals

Extend ServiceNow with Scripting

Quick Facts

Certification: No

Duration: 3 days

Cost: $2,400


Do you have JavaScript experience and want to learn how to use that skill in ServiceNow to add new functionality or modify the baseline behavior of your instance? If so, attend Scripting in ServiceNow Fundamentals and take your scripting expertise to the next level by learning our JavaScript API.

This class begins with client‑side scripting and transitions to server‑side scripting. You will use your JavaScript background to write, test, and debug scripts using real‑world use cases. The course features lectures, demos, and extensive opportunities to write scripts yourself in a wide variety of lab activities.

The course content and lab work help attendees learn to:

  • Determine when it is appropriate to script
  • Client Scripts
  • UI Policies
  • Catalog Client Scripts & Catalog UI Policies 
  • Business Rules
  • GlideSystem
  • GlideRecord
  • Script Includes
  • UI Action
  • Flow Designer Scripting
  • Develop scripting best practices

Who Should Attend

Experienced ServiceNow System Administrators, Developers, or Implementers with a minimum of six months experience with the ServiceNow Platform who wish to extend the functionality of their instance.


To ensure you have the most successful experience in this course, please ensure you have completed the following prerequisites. This course picks up where the related topics left off in the following courses.

  • ServiceNow courses that ensure you know how to navigate the Now Platform and use the key features that are customized with scripts throughout the course:
  • Existing JavaScript knowledge as this course does not teach the programming language itself:
    • JavaScript experience with the ability to write, test, and debug JavaScript
    • Learners should complete all of the exercises and labs from lessons 1 – 14 of Codecademy's Learn JavaScript course
    • Familiarity with database tables and columns

Class Schedule

  • Three days (8:30am – 5pm) (includes 1 hour lunch break)

How to Attend

To view all available courses click here to view the Course Schedule.

To register for class:

  • Customers can use the follow link to access the Learning Portal
  • Customers with OKTA/SSO login can access the Learning Portal directly to Self Register
  • Customers with no account can easily create an account
  • Cancellation and rescheduling policies apply (see Terms and Conditions)

Private Training is available for a flat fee for up to 16 participants. Please contact us at for more information and pricing details.