• Products
  • Use cases
  • Industries
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.


  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.


  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.


  • Do you need an AI council?
  • Formal collaboration helps implement new technology safely and effectively.

Security Operations Fundamentals

Resolve Real Security Threats Fast

Quick Facts

Certification: No

Duration: 2 Days

Cost: $1,700


Security Operations includes applications for Security Incident Response, Vulnerability Response & Threat Intelligence. Security Operations integrates with your existing security infrastructure and provides the capabilities needed to identify, prioritize and resolve real security threats fast.

During this two‑day interactive training course you will perform Security Operations functions in your own student instance; a safe sandbox. Participants will:

  • Review Security Operations terminology and concepts
  • Install and Administer the ServiceNow Threat Intelligence application
  • Learn about available tools to integrate multiple Threat Intelligence feeds and explore Threat Intelligence data
  • Configure and use Vulnerability Response tools
  • Review integration points for Vulnerability tools via plugins, API settings and data file imports
  • Perform Security Incident Response Management

Participants achieve these objectives through the combination of labs, demos, lecture, group discussions, and instructor‑facilitated interactive discussions (Tech Talks). A scenario is weaved throughout the course to present real‑world, relevant lab exercises as extensive hands‑on work is completed in student instances.

Who Should Attend

This course is designed for Security Operations administrators, ServiceNow administrators, and consultants who need to configure and administer ServiceNow Security Management. Additional training in ServiceNow administration, scripting, integration, and development would be helpful.


The ServiceNow Foundations eLearning course – six modules that introduce the ServiceNow platform and interface. 

Familiarity with basic ServiceNow platform features, such as:

  • ServiceNow user interface (UI), iconography, and user settings
  • UI navigation
  • List management
  • Platform security model that explains how ServiceNow roles determine what a user can access, create, update, and delete.


This course does not offer certification.

Class Schedule

Two days (8:30am – 5pm) (includes 1 hour lunch break)

How to Attend

To view all available courses click here to view the Course Schedule.

To register for class:

  • Customers can use the follow link to access the Learning Portal
  • Customers with OKTA/SSO login can access the Learning Portal directly to Self Register
  • Customers with no account can easily create an account
  • Cancellation and rescheduling policies apply (see Terms and Conditions)

Onsite training is available, with a minimum of 5 students, through ServiceNow. Pricing is per individual student up to a maximum of 20 students. Please contact us at for more information and pricing details. Onsite training may also be available through ServiceNow’s Authorized Training Partners.

NOTE: Interested individuals or organizations that are NOT currently working with ServiceNow are welcome to attend the course. Just send an email to with contact info (name, company, phone, email) and the course(s)/date(s). A ServiceNow training coordinator will respond within 24‑48 hrs to request credit card information and confirm course registration.

Thank You

Thank you for submitting your request. A ServiceNow representative will be in contact within 48 hours.

form close button

Contact Us

I would like to hear about upcoming events, products and services from ServiceNow. I understand I can unsubscribe any time.

  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.