Security Operations Fundamentals

Security Operations includes applications for Security Incident Response, Vulnerability Response & Threat Intelligence. Security Operations integrates with your existing security infrastructure and provides the capabilities needed to identify, prioritize and resolve real security threats fast.

During this two‑day interactive training course you will perform Security Operations functions in your own student instance; a safe sandbox. Participants will:

• Review Security Operations terminology and concepts
• Install and Administer the ServiceNow Threat Intelligence application
• Learn about available tools to integrate multiple Threat Intelligence feeds and explore Threat Intelligence data
• Configure and use Vulnerability Response tools
• Review integration points for Vulnerability tools via plugins, API settings and data file imports
• Perform Security Incident Response Management

Participants achieve these objectives through the combination of labs, demos, lecture, group discussions, and instructor‑facilitated interactive discussions (Tech Talks). A scenario is weaved throughout the course to present real‑world, relevant lab exercises as extensive hands‑on work is completed in student instances.

This course is designed for Security Operations administrators, ServiceNow administrators, and consultants who need to configure and administer ServiceNow Security Management. Additional training in ServiceNow administration, scripting, integration, and development would be helpful.

The ServiceNow Foundations eLearning course – six modules that introduce the ServiceNow platform and interface. 

Familiarity with basic ServiceNow platform features, such as:

• ServiceNow user interface (UI), iconography, and user settings
• UI navigation
• List management
• Platform security model that explains how ServiceNow roles determine what a user can access, create, update, and delete.

This course does not offer certification.

To view all available courses click here to view the Course Schedule.

To register for class:

• Customers can use the follow link to access the Learning Portal http://servicenow.sabacloud.com/
• Customers with OKTA/SSO login can access the Learning Portal directly to Self Register
• Customers with no account can easily create an account
• Cancellation and rescheduling policies apply (see Terms and Conditions)

Onsite training is available, with a minimum of 5 students, through ServiceNow. The pricing is not per student but a flat fee for up to 16 participants. Please contact us at training@servicenow.com for more information and pricing details. Onsite training may also be available through ServiceNow’s Authorized Training Partners.

NOTE: Interested individuals or organizations that are NOT currently working with ServiceNow are welcome to attend the course. Just send an email to training@servicenow.com with contact info (name, company, phone, email) and the course(s)/date(s). A ServiceNow training coordinator will respond within 24‑48 hrs to request credit card information and confirm course registration.

Email: training@servicenow.com

View the Terms and Conditions