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ServiceNow Service Portal Advanced

Develop Custom Widgets

Quick Facts

Certification: No

Duration: 2 Days

Cost: $1,700


This two‑day interactive course takes attendees on a Service Portal and Widget development deep‑dive. Participants learn how to use their existing AngularJS, Bootstrap, CSS, HTML, and ServiceNow API (JavaScript) skills to create custom Widgets.  

Attendees will:

  • Review the Widget Editor.
  • Discuss Widget development strategies.
  • Learn how to use built‑in AngularJS directives, services and ServiceNow’s Service Portal APIs.
  • Explore Widget properties.
  • Develop their own custom Widgets.
  • Learn which 3rd party libraries and resources are installed in the platform.
  • Develop re‑usable Widget Dependencies, Angular Providers, and Angular ng‑templates.
  • Discuss how to embed a Widget in another Widget.
  • Review different ways for Widgets to communicate with one another.
  • Explore how Widgets send/receive information.

These objectives are achieved through a combination of demos, lecture, and group discussions. Lab exercises woven throughout the class walk students through practicing every technique discussed.

Who Should Attend

This course is designed for pro‑code System Administrators and Application Developers who want to learn how to develop advanced Service Portals components. You will be expected to script.


Completion of the following ServiceNow courses:

  • ServiceNow Fundamentals
  • ServiceNow Scripting Fundamentals
  • ServiceNow Service Portal Fundamentals

6+ months of hands‑on ServiceNow administration experience

Basic understanding of:

  • AngularJS
  • Bootstrap
  • CSS
  • HTML
  • JavaScript


This course does not offer certification.

Class Schedule

Two days 9:00am – 5:00pm (includes 1 hour lunch break).

How to Attend

To register for class:

  • Customers can use the Register Now button above to see available classes.
  • Customers without an account can easily create an account in Now Learning to complete enrollment.
  • Cancellation and rescheduling policies apply (see Terms and Conditions in checkout).

Private Training is available for a flat fee for up to 16 participants. Please contact us at for more information and pricing details.