A Service Portal provides an alternative user experience to the
standard platform interface. The Service Portal application offers the
tools needed to configure, customize, and extend portal components to
create an online experience similar to what your users are used to in
other consumer products.
During this two‑day interactive training course you learn how to use
the Service Portal application to configure, customize, and
extend components to create a Service Portal in your own student
instance; a safe sandbox. Participants will:
Explore all aspects of the Service Portal application
Discuss web design techniques and best practices
how to re‑configure an existing portal
Review the Service
Create new Service Portals, Themes, Pages,
Understand how to create and use Widgets
Re‑use existing Portal components
aspects of the platform to enhance a Service Portal
These objectives are achieved through a combination of demos,
lecture, and group discussions. Lab exercises woven throughout the
class walk you through building your own Service Portal from scratch.
Who Should Attend
This course is designed for low‑code System Administrators and
Web Designers/Developers who want to learn how to create Service
Portals that offer users a consistent, intuitive, and delightful
experience when accessing their organization's services online.
Completion of the ServiceNow System Administration course with 6‑plus
months of hands‑on administration experience.
Although all scripts are provided for lab exercises, participants
will find them easier to interpret and read if they have a basic
Scripting in ServiceNow
This course does not offer certification.
Two days (8:30am – 5:00pm) (includes 1 hour lunch break)
Customers with OKTA/SSO login can access the Learning Portal
directly to Self Register
Customers with no account can
easily create an account
Cancellation and rescheduling
policies apply (see Terms and Conditions)
Onsite training is available, with a minimum of 5 students, through
ServiceNow. Pricing is per individual student up to a maximum of 20
students. Please contact us at firstname.lastname@example.org for
more information and pricing details. Onsite training may also be
available through ServiceNow’s Authorized
NOTE: Interested individuals or organizations that are NOT currently
working with ServiceNow are welcome to attend the course. Just send an
email to email@example.com with
contact info (name, company, phone, email) and the course(s)/date(s).
A ServiceNow training coordinator will respond within 24‑48 hrs to
request credit card information and confirm course registration.