ServiceNow Fundamentals

Configure and Manage a ServiceNow Instance

Quick Facts

Certification: Yes

Duration: 3 days

Cost: $2,095


ServiceNow Fundamentals was designed for users with various organizational roles who are expected to work within the ServiceNow platform. During this 3‑day interactive training course attendees will learn about the ServiceNow user interface, receive a summary of the database schema, understand uses for commonly accessed applications, and be introduced to advanced features and functionality, such as scripting and application development. 


Specifically, attendees will learn to:

  • Explore lists and forms 
  • Identify the importance of branding, as well as how to apply it to the platform 
  • Add users, groups, and roles 
  • Identify best practices related to task management 
  • Configure notifications 
  • Manage data with tables, the configuration management database (CMDB), and import sets 
  • Run basic reports, as well as the benefits of performance analytics 
  • Protect ServiceNow data 
  • Work with two key ServiceNow process applications: Knowledge Base and Service Catalog 
  • Create workflow activities and approvals 
  • Implement Service Level Agreements 
  • Identify various available script types 
  • Upgrade and clone instances, as well as create baseline performance metrics 
  • Capture and move configurations between instances 

Attendees participate in real world, relevant lab exercises. The class features lecture and group discussions, as well as extensive hands‑on practice, delivered in a wide variety of labs, tech talks, and an interactive discussion of a comprehensive, real‑world example. For more information, see full course outline. 

Who Should Attend

This course is designed for all users; those experienced with ServiceNow or brand new to the platform, and looking to learn about the fundamental platform features.


Following this course, ServiceNow recommends that attendees have at least two to three months of hands‑on experiences with ServiceNow before attempting the Certification Exam.

Further details regarding this exam, including an exam blueprint, can be found on the Certified System Administrator page. Successful candidates will be awarded a “ServiceNow Certified System Administrator” certificate.

Class Schedule

  • Three days (8:30am – 5pm) (includes 1 hour lunch break)

How to Attend

To view all available courses click here to view the Course Schedule.

To register for class:

  • Customers can use the follow link to access the Learning Portal
  • Customers with OKTA/SSO login can access the Learning Portal directly to Self Register
  • Customers with no account can easily create an account
  • Cancellation and rescheduling policies apply (see Terms and Conditions)

Onsite training is available, with a minimum of 5 students, through ServiceNow. Pricing is per individual student up to a maximum of 20 students. Please contact us at for more information and pricing details. Onsite training may also be available through ServiceNow’s Authorized Training Partners.

NOTE: Interested individuals or organizations that are NOT currently working with ServiceNow are welcome to attend the course. Just send an email to with contact info (name, company, phone, email) and the course(s)/date(s). A ServiceNow training coordinator will respond within 24‑48 hrs to request credit card information and confirm course registration.