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Discovery Fundamentals

Learn How to Simplify Configuration Item (CI) Identification and Tracking

Duration

3 8:30 AM-5:00 PM 1 hr Lunch

 Days

Cost

$2,095

Overview

ServiceNow Discovery is a phase one piece of the ServiceNow ServiceWatch Suite laying the groundwork for mature infrastructure operations management. Using probes, sensors, and discovery patterns, this ITOM application captures IP-enabled configuration items (CIs), and maps their relationships and dependencies, in your ServiceNow CMDB. A combination of course content and lab work will help attendees learn to:

  • Understand the big picture of the ServiceNow Discovery solution
  • Install and configure multiple MID Servers
  • Work with Credentials
  • Configure Discovery to find:
  1. Linux and Windows Servers
  2. Network Devices
  3. Applications
  • Prevent Duplicate CIs with CI Identifiers
  • Create New CI Classes
  • Extend Discovery with custom
  1. Probes and Sensors
  2. Discovery Patterns
  • Learn common troubleshooting techniques

Who Should Attend

This course is designed for ServiceNow administrators and consultants who need to implement and administer ServiceNow Discovery.

Prerequisites

  • Certified System Administrator preferred
  • Successful completion of CodeAcademy’s JavaScript course is recommended
  • Scripting in ServiceNow is highly recommended

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