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Event Management Fundamentals

Enable Service-Centric Operations Management

Duration

2 8:30 AM-5:00 PM 1 hr lunch

 Days

Cost

$ 1700

Overview

In this two-day course, attendees will learn how to enable service-centric operations management by configuring Event Management in their ServiceNow system. Topics include:

  • Capture and record Events in ServiceNow
  • Overview of Discovery and Service Mapping
  • Generate meaningful Alerts from Events in ServiceNow
  • Create actionable tasks, such as Incidents, from Alerts
  • Configure SolarWinds and iReasoning to create Events
  • Use workflows to automatically remediate server issues
  • Create reports based on Event and Alert information

WHO SHOULD ATTEND

This course is designed for IT Operations Management personnel and others in a company who work with events and alerts as they pertain to infrastructure equipment.

Prerequisites

The ServiceNow Foundations eLearning course – six modules that introduce the ServiceNow platform and interface.

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