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Financial Management Fundamentals

Align Costs with Business Goals

Duration

2 9:00 AM-5:00 PM

 Days

Cost

$1,595

Overview

ServiceNow Cost Transparency maps actual service costs such as business services, applications, projects, and infrastructure to their consumers. ServiceNow Financial Reporting makes it easy for financial analysts and business unit owners to measure and show charges based on the actual consumption of services. Together, Cost Transparency and Financial Reporting provide visibility into spend based on actual utilization and create a more cooperative relationship between IT and the Business so that everyone understands the cost of the IT services they use.

WHO SHOULD ATTEND

  • IT Finance and Technology Business Management Professionals who want to track the cost to deliver IT services and simplify the process of creating IT analytics and reporting
  • LOB Managers looking to understand service cost and communicate IT value to the Business
  • Service owners looking to implement Show back and Service Charging
  • ServiceNow IT Financial Management Administrators and Implementers

UPON COMPLETION YOU WILL BE ABLE TO

Objectives: A combination of lecture content and lab work helps attendees achieve the following:

  • Build Cost Models to represent IT resource consumption and gain insight into spend
  • Import and map General Ledger data so that expense processing can be done in ServiceNow
  • Cleanse imported General Ledger data and create reusable cleansing rules
  • Categorize expense accounts into common spending pools and automate future categorization
  • Allocate spend to Model segments such as Business Units, Services, Applications, etc. based on consumption
  • Automate future allocation via programmatic allocation rules and metrics
  • Review service consumption as a Service Owner and configure service prices

Prerequisites

ServiceNow System Administrator or ServiceNow Fundamentals

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