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HR Implementation

Duration

2 9:00 AM-5:00 PM

 Days

Cost

$1,595

Overview

The Human Resources implementation training course provides a best practice approach to configure HR using base instance functionality. Designed and delivered by implementation experts and developers with hands-on labs for System Administrators and HR Administrators with the Delegated Developer role. The course includes a review of changes introduced with the current release, in-depth implementation steps, tips and tricks, and demonstration/discussion of features.

WHO SHOULD ATTEND

This course is designed for consultants and implementers who plan to deploy the ServiceNow Human Resources Service Delivery application.

UPON COMPLETION YOU WILL BE ABLE TO

A combination of lecture content and lab work helps attendees achieve the following:

  • Discuss the ServiceNow HRSD solution and its capabilities
  • Explore implementation and configuration methodologies for HRSD
  • Gain practical knowledge of the architecture of the HRSD solution
  • Configure HR properties, criteria, document templates, and managed documents
  • Update and manage the HR Service Portal and Chat queue
  • Explore skills and auto-assignment rules
  • Configure a Lifecycle Event as part of enterprise onboarding and transitions
  • Learn about the security constraints that determine access to HR tables and secure the HRSD application

Prerequisites

  • ServiceNow System Administration / Platform Fundamentals
  • SAIF Fundamentals
  • ServiceNow Implementation
  • ServiceNow HR Administration / HR Fundamentals

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