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Service Mapping Fundamentals

Duration

3 8:30 AM-5:00 PM 1 hr lunch

 Days

Cost

$2,095

Overview

Learn how to discover and model business services to manage service health, determine the business impact of infrastructure problems, simplify the root cause analysis of service issues, and minimize the service impact of infrastructure changes.

During this three-day interactive training course, attendees will gain in-depth knowledge and practice in configuring and using ServiceNow Service Mapping with a combination of course content and lab work.

Who Should Attend

This course is designed for IT Operations Managers, ServiceNow administrators, and consultants who need to implement, configure, and administer ServiceNow Service Mapping.

Prerequisites

  • Solid skills on the ServiceNow platform
  • Intermediate Windows and Unix administration skills
  • Acquaintance with various IT infrastructure technologies (web servers, application servers, load balancers, databases, and virtualization technologies)
  • Scripting capabilities (SSH and Windows Commands)
  • Familiarity with network concepts (routers, switches, firewalls, NAT, load balancing)
  • Understanding of protocols such as HTTP, TCP, SNMP, SOAP, REST
  • Understanding of concepts such as XML, Regex, Delimited text, and JSON

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