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Service Mapping Implementation

Duration

3 8:30 AM-5:00 PM 1 hr lunch

 Days

Cost

$2,095

Overview

This classroom training offers critical implementation practices centered around typical Service Mapping conversations including gaining additional hands-on technical implementation skills for a Service Mapping deployment. Students should have previous Service Mapping experience, either by attending the Service Mapping Fundamentals course or by being part of a Service Mapping Implementation.

This interactive class covers:

  • Introduction to Service Mapping
  • Level Setting ITOM Knowledge including MID Servers, Discovery, Service Mapping, and Event Management
  • How the Reconciliation and Identification Framework relates to Service Mapping
  • Security in Service Mapping implementations
  • Key elements for a Service Mapping engagement
  • Key concepts of requirements gathering
  • Objection handling and scoping refinement

This class includes hands-on labs that cover:

  • Installing a MID Server
  • Configuring Credentials
  • Working with the Command Line Console
  • Working with Update Sets
  • Discovery of a multi-tier service
  • Configuring Identification Rules

Who Should Attend

For technical consultants and partners that will be responsible for implementing Service Mapping.

Prerequisites

  • Solid skills on the ServiceNow platform
  • Attended the Service Mapping Fundamental class and/or have Service Mapping implementation experience
  • Intermediate Windows and Unix administration skills
  • Acquaintance with various IT infrastructure technologies (web servers, application servers, load balancers, databases, and virtualization technologies)
  • Scripting capabilities (SSH and Windows Commands)
  • Familiarity with network concepts (routers, switches, firewalls, NAT, load balancing)
  • Understanding of protocols such as HTTP, TCP, SNMP, SOAP, REST
  • Understanding of concepts such as XML, Regex, Delimited text, and JSON

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