Solutions

  • Products
  • Use Cases
  • Industries
  • EBOOK
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • WHITE PAPER
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.

Platform

  • REPORT
  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.

Customers

  • CUSTOMER STORY
  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.

Explore

  • PERSPECTIVE
  • Change starts with people
  • Successful companies invest in helping employees through major transitions.

ServiceNow Fundamentals

Configure and Manage a ServiceNow Instance

Duration

3 8:30 AM-5:00 PM 1 hr Lunch

 Days

Cost

$ 2095

Overview

ServiceNow Fundamentals was designed for users with various organizational roles who are expected to work within the ServiceNow platform. During this 3-day interactive training course attendees will learn about the ServiceNow user interface, receive a summary of the database schema, understand uses for commonly accessed applications, and be introduced to advanced features and functionality, such as scripting and application development. 

Specifically, attendees will learn to: 

  • Explore lists and forms 
  • Identify the importance of branding, as well as how to apply it to the platform 
  • Add users, groups, and roles 
  • Identify best practices related to task management 
  • Configure notifications 
  • Manage data with tables, the configuration management database (CMDB), and import sets 
  • Run basic reports, as well as the benefits of performance analytics 
  • Protect ServiceNow data 
  • Work with two key ServiceNow process applications: Knowledge Base and Service Catalog 
  • Create workflow activities and approvals 
  • Implement Service Level Agreements 
  • Identify various available script types 
  • Upgrade and clone instances, as well as create baseline performance metrics 
  • Capture and move configurations between instances 

Attendees participate in real world, relevant lab exercises. The class features lecture and group discussions, as well as extensive hands-on practice, delivered in a wide variety of labs, tech talks, and an interactive discussion of a comprehensive, real-world example. For more information, see full course outline. 

WHO SHOULD ATTEND

This course is designed for all users; those experienced with ServiceNow or brand new to the platform, and looking to learn about the fundamental platform features.

UPON COMPLETION YOU WILL BE ABLE TO

Obtain a ServiceNow Certified System Administrator certificate to those who successfully pass the exam.

Following this course, ServiceNow recommends that attendees have at least two to three months of hands‑on experiences with ServiceNow before attempting the Certification Exam.

Further details regarding this exam, including an exam blueprint, can be found on the Certified System Administrator page.

 

Want to get more info? Contact Us

View the Terms and Conditions

 

Resources

Learn about other training classes.

Thank You

Thank you for submitting your request. A ServiceNow representative will be in contact within 48 hours.

form close button

Contact Us

I would like to hear about upcoming events, products and services from ServiceNow. I understand I can unsubscribe any time.

  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.