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ServiceNow Fundamentals

Configure and Manage a ServiceNow Instance

Duration

3 8:30 AM-5:00 PM 1 hr Lunch

 Days

Cost

$ 2400

Overview

ServiceNow Fundamentals was designed for users with various organizational roles who are expected to work within the ServiceNow platform. During this 3-day interactive training course attendees will learn about the ServiceNow user interface, receive a summary of the database schema, understand uses for commonly accessed applications, and be introduced to advanced features and functionality, such as scripting and application development. 

Specifically, attendees will learn to: 

  • Application navigation and user interfaces like lists and forms 
  • The importance of branding, as well as how to apply it to the platform 
  • Users, groups, and roles 
  • Task management using assignment rules, presence, and work notes 
  • Notifications and chat
  • Running basic reports, as well as the benefits of performance analytics
  • The database structure; tables, records, and fields
  • Protecting ServiceNow data using Access Control rules
  • Populating the database by using import sets and the configuration management database (CMDB)
  • Two key ServiceNow self-service applications: Knowledge Base and Service Catalog 
  • Using Flows, Workflows, and Service Level Agreements for process automation
  • Various script types used throughout the platform 
  • Capturing and moving configurations between instances, using update sets
  • Some of the major tools and features related to application development

Attendees participate in real world, relevant lab exercises. The class features lecture and group discussions, as well as extensive hands-on practice, delivered in a wide variety of labs, tech talks, and an interactive discussion of a comprehensive, real-world example. For more information, see full course outline. 

WHO SHOULD ATTEND

This course is designed for all users; those experienced with ServiceNow or brand new to the platform, and looking to learn about the fundamental platform features.

UPON COMPLETION YOU WILL BE ABLE TO

Obtain a ServiceNow Certified System Administrator certificate to those who successfully pass the exam.

Following this course, ServiceNow recommends that attendees have at least two to three months of hands‑on experiences with ServiceNow before attempting the Certification Exam.

Further details regarding this exam, including an exam blueprint, can be found on the Certified System Administrator page.

CERTIFICATION

Following this course, ServiceNow recommends that attendees have at least two to three months of hands‑on experiences with ServiceNow before attempting the Certification Exam.
Further details regarding this exam, including an exam blueprint, can be found on the Certified System Administrator page. Successful candidates will be awarded a “ServiceNow Certified System Administrator” certificate.

CLASS SCHEDULE

  • Three days (8:30am – 5pm) (includes 1 hour lunch break)

HOW TO ATTEND

To view all available courses click here to view the Course Schedule.
To register for class:

  • Customers can use the follow link to access the Learning Portal http://servicenow.sabacloud.com/
  • Customers with OKTA/SSO login can access the Learning Portal directly to Self Register
  • Customers with no account can easily create an account
  • Cancellation and rescheduling policies apply (see Terms and Conditions)

Onsite training is available, with a minimum of 5 students, through ServiceNow. Pricing is per individual student up to a maximum of 20 students. Please contact us at training@servicenow.com for more information and pricing details. Onsite training may also be available through ServiceNow’s Authorized Training Partners.

NOTE: Interested individuals or organizations that are NOT currently working with ServiceNow are welcome to attend the course. Just send an email to training@servicenow.com with contact info (name, company, phone, email) and the course(s)/date(s). A ServiceNow training coordinator will respond within 24‑48 hrs to request credit card information and confirm course registration.

NEED MORE INFO?
Email: training@servicenow.com
Want to get more info? Contact Us
View the Terms and Conditions

Resources

Learn about other training classes.

Thank You

Thank you for submitting your request. A ServiceNow representative will be in contact within 48 hours.

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