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Virtual Agent

Resolve common request, increase customer satisfaction, and keep agents focused on what matters using an enterprise chatbot solution.


Discover the power of Virtual Agent. Learn about the problems Virtual Agent solves, explore common use cases, learn to configure Virtual Agent, and create new topics.

Who Should Attend

This course is designed for the anyone looking to implement Virtual Agent.


The ServiceNow Foundations eLearning course – six modules that introduce the ServiceNow platform and interface.


This course prepares for the Virtual Agent Micro Certification.

Class Schedule

This course is on‑demand. You can take it at any time.

How to Attend

To register for class:

  • Customers can use the follow link to access the Learning Portal
  • Customers with OKTA/SSO login can access the Learning Portal directly to self‑register
  • Customers with no account can easily create an account
  • Cancellation and rescheduling policies apply (see Terms and Conditions)