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Get started with Performance Analytics

Improve performance by visualizing critical metrics and trends

This best practice will help you accelerate continual service improvement by:

  • Making sure you’ve identified the metrics that matter
  • Showing you how to use out‑of‑the‑box (OOTB) ServiceNow® content tuned for common scenarios
  • Explaining how to use Performance Analytics to make better organizational decisions

As a service or process owner, your operational performance has a direct and measurable impact on the executive‑level goals of your organization. But all too often, approaches to analytics confuse rather than clarify effective decision‑making.

MID Server

Each MID Server is a lightweight Java process that can run on a Linux, Unix, or Windows server. During discovery, the MID Server executes probes and patterns and returns the results back to the instance for processing. It doesn’t retain any information.

 

Common pitfalls

What’s really needed

Measuring everything and anything you can

Metrics clearly connected to goals that matter for stakeholders

Displaying current values without context of time or operational targets

Indicators of actions you can take right now to improve

Static metrics that are only visible in a PowerPoint deck

Analytics within the workflow context, guiding daily actions and behavior

Dashboards are overloaded with content and fail to provide decision-making guidance

Dashboards and visualizations designed to tell a clear story, tailored for audience need

Table 1: Common analytics pitfalls 

MID Server

Each MID Server is a lightweight Java process that can run on a Linux, Unix, or Windows server. During discovery, the MID Server executes probes and patterns and returns the results back to the instance for processing. It doesn’t retain any information.

 

ServiceNow Performance Analytics delivers real‑time insight into business performance. It provides visibility into influential factors in each stage of your service to help you meet and exceed your goals.

Follow these stages to begin using Performance Analytics to improve your service levels:

MID Server

Each MID Server is a lightweight Java process that can run on a Linux, Unix, or Windows server. During discovery, the MID Server executes probes and patterns and returns the results back to the instance for processing. It doesn’t retain any information.

 

Explore additional phases

Plan

You want to be sure everything is in place for a smooth, successful deployment.

Deploy

You want to be sure you’re following best practices during implementation.

Optimize

You’re up and running and want to get the most from your investment.

Extend

You’re ready to extend ServiceNow into other areas of your enterprise.

Thank You

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