• Products
  • Use cases
  • Industries
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.


  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.


  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.


  • Do you need an AI council?
  • Formal collaboration helps implement new technology safely and effectively.

The takeaway

After setting up and configuring Performance Analytics, be sure to use the solution regularly to improve your processes. This follow‑up is vital to your initial efforts. Set a schedule for yourself and other stakeholders to regularly review this data.

Don’t stress about making sure your indicators, dashboards, and breakdowns are perfectly configured before you begin using the platform. Developing and using an analytics solution is an ongoing and iterative process that you’ll improve over time. Each insight tends to provide additional data points, so follow the trail and discover new ways to view your data and improve your processes.

Find time to regularly review your lagging and leading indicators to determine if they’re still the most relevant or important metrics to monitor. There may be some indicators you remove from views or new indicators you define that give you a better view of your process performance. Either way, expect to continuously tune and adjust your Performance Analytics configuration to maximize the value of the platform.

Related tools and resources

Explore additional phases


You want to be sure everything is in place for a smooth, successful deployment.


You want to be sure you’re following best practices during implementation.


You’re up and running and want to get the most from your investment.


You’re ready to extend ServiceNow into other areas of your enterprise.

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