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Download and install the app

Use your HI login credentials to log in to the ServiceNow Store.

  • Download the CVE catalog to get a list of all publicly known vulnerabilities.

In this stage, you’ll do a little more than just download and install the Tenable application. You’ll also import the Common Vulnerabilities and Exposures (CVE) catalog from the NIST National Vulnerability Database. Finally, you’ll make the Tenable app visible in Application Navigator, which you’ll need for Stage 3.

Step 1: Request SecurityCenter

Log in to the ServiceNow Store and make a request to have Tenable SecurityCenter for Vulnerability Response installed in your instance.

Figure 6: Tenable SecurityCenter in the ServiceNow Store

Step 2: Import the CVE catalog

  1. Log in to your instance and browse to Vulnerability > Administration > On‑demand Update
  2. Select all the check boxes and click Import.

Figure 7: National Vulnerability Database options

This pulls the CVE list, which is a catalog of all publicly known vulnerabilities, from the NIST National Vulnerability Database.

Step 3: Install SecurityOperations

  1. From the Filter Navigator, browse to System > Applications
  2. Click Downloads.
  3. Find Tenable for SecurityOperations, and click Install.

It may take a while for the installation to complete—this is normal.

Figure 8: Tenable for SecurityOperations download window

Step 4: Make Tenable show in Application Navigator

Once the installation is complete, refresh the page to make it appear in the Application Navigator (the pane on the left). Search for the word “Tenable” in the Filter Navigator.

If Tenable doesn’t appear in the Application Navigator after you refresh the page, log out and back in. That will force the UI to refresh.

Explore additional phases


You want to be sure everything is in place for a smooth, successful deployment.


You want to be sure you’re following best practices during implementation.


You’re up and running and want to get the most from your investment.


You’re ready to extend ServiceNow into other areas of your enterprise.

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