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Perform ServiceNow upgrades quicker and more effectively

Maximize your ServiceNow value and minimize support issues

BEFORE YOU START, YOU NEED:
  • One or more ServiceNow instances that are not at the current release
  • One or more certified ServiceNow system administrators

Key insights

  • Treat your upgrade like any other project so your time, resources, and costs are visible to everyone. 
  • Follow the ServiceNow upgrade process to ensure you stay on track. 
  • Review skipped changes and make decisions about them. 
  • Create test plans before you upgrade to standardize the process—and shorten testing and upgrade time. 
  • Future‑proof your upgrades—follow the technical best practices and check for vulnerabilities.

Configuration Item (CI)
A CI is one of the most important components of your CMDB. It’s simply an application, infrastructure, or service component you’re managing. It can be a physical server, an app running on a virtual server, or a business service.

Configuration Item (CI)
A CI is one of the most important components of your CMDB. It’s simply an application, infrastructure, or service component you’re managing. It can be a physical server, an app running on a virtual server, or a business service.

This may not come as a big surprise, but software upgrades can be time consuming. And the more changes you’ve made to your environment, the more reviewing, testing, and validation you need to do with each release. The good news is that there are steps you can take to simplify the upgrade process today and in the future.

This best practice will help you reduce the time it takes to conduct ServiceNow upgrades by:

  • Providing proven processes and tools to conduct your upgrades
  • Showing you the best ways to make changes to the baseline system when they’re required

By keeping your ServiceNow environment up to date, you maximize your investment, reduce the risk of encountering issues that have already been resolved, and avoid the issues inherent to running an unsupported release.

Follow these stages to ensure a safe and effective upgrade:

Explore additional phases

Plan

You want to be sure everything is in place for a smooth, successful deployment.

Deploy

You want to be sure you’re following best practices during implementation.

Optimize

You’re up and running and want to get the most from your investment.

Extend

You’re ready to extend ServiceNow into other areas of your enterprise.

Thank You

Thank you for submitting your request. A ServiceNow representative will be in contact within 48 hours.

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