• Products
  • Use cases
  • Industries
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.


  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.


  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.


  • Do you need an AI council?
  • Formal collaboration helps implement new technology safely and effectively.

The takeaway

To accelerate the adoption of enterprise services beyond IT, you’ll need to gain executive sponsorships throughout your organization. Executive sponsors hold the keys to the kingdom you’ll need to expand your use of the Now Platform for ESM across your enterprise.

In order to get executive sponsorship, make sure you practice the methods in this best practice to help you gain support from your business partners—they will help you build the business case. Here’s a summary of those methods:

  • Understand your business partners’ key challenges while providing a baseline of education on ESM.
  • Embark on a two‑way education with business partners to identify potential enterprise service opportunities using the Now Platform.
  • Build and run pilots to create a groundswell of support from your partners and to convert them into change agents, and then use those success stories to promote more enterprise services.
  • Once you gain support from executive sponsors, invest in a global ESM CoE to scale and sustain ESM.

Tools and resources

Explore additional phases


You want to be sure everything is in place for a smooth, successful deployment.


You want to be sure you’re following best practices during implementation.


You’re up and running and want to get the most from your investment.


You’re ready to extend ServiceNow into other areas of your enterprise.

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