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The takeaway

To accelerate the adoption of enterprise services beyond IT, you’ll need to gain executive sponsorships throughout your organization. Executive sponsors hold the keys to the kingdom you’ll need to expand your use of the Now Platform for ESM across your enterprise.

In order to get executive sponsorship, make sure you practice the methods in this best practice to help you gain support from your business partners—they will help you build the business case. Here’s a summary of those methods:

  • Understand your business partners’ key challenges while providing a baseline of education on ESM.
  • Embark on a two‑way education with business partners to identify potential enterprise service opportunities using the Now Platform.
  • Build and run pilots to create a groundswell of support from your partners and to convert them into change agents, and then use those success stories to promote more enterprise services.
  • Once you gain support from executive sponsors, invest in a global ESM CoE to scale and sustain ESM.

Tools and resources

Explore additional phases

Plan

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Deploy

You want to be sure you’re following best practices during implementation.

Optimize

You’re up and running and want to get the most from your investment.

Extend

You’re ready to extend ServiceNow into other areas of your enterprise.

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