Solutions

  • Products
  • Use cases
  • Industries
  • EBOOK
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • WHITE PAPER
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.

Platform

  • REPORT
  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.

Customers

  • CUSTOMER STORY
  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.

Explore

  • PERSPECTIVE
  • Do you need an AI council?
  • Formal collaboration helps implement new technology safely and effectively.

Plan your successful CMDB deployment

INTRO

Achieve high‑performing business services using a healthy CMDB

Increase customer satisfaction by solving issues fast (CSM)

Communicating the benefits of ServiceNow and getting your decision‑makers on board is much easier when you start with these customizable tools and templates.

The Customer Service Management (CSM) introduction templates contain tools to help you:

  • Prepare for an initial conversation with your customer service department or internal IT project team about the power of using ServiceNow within their line of business
  • Communicate about an upcoming go‑live
  • Share the successes of your ServiceNow implementation with the organization

Tools and resources

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