Solutions

  • Products
  • Use Cases
  • Industries

Platform

  • REPORT
  • Gartner: ServiceNow a Leader
  • 2018 Enterprise High-Productivity Application Platform as a Service Magic Quadrant

Customers

  • SUCCESS CENTER
  • Your Strategic Resource
  • Discover best practices for every phase of your ServiceNow journey

Explore

  • WHY SERVICENOW
  • Thanks to you.
  • You're why we're #1 on the Forbes World's Most Innovative Companies list.

Plan your successful CMDB deployment

INTRO

Achieve high‑performing business services using a healthy CMDB

Increase customer satisfaction by solving issues fast (CSM)

Communicating the benefits of ServiceNow and getting your decision‑makers on board is much easier when you start with these customizable tools and templates. The CSM introduction templates have everything you need to help your audience understand how ServiceNow helps you increase customer satisfaction. 

The Customer Service Management (CSM) introduction templates contain tools to help you:

  • Prepare for an initial conversation with your customer service department or internal IT project team about the power of using ServiceNow within their line of business
  • Communicate about an upcoming go‑live
  • Share the successes of your ServiceNow implementation with the organization

You must be a ServiceNow customer or partner to access these materials. When you click to view an attachment, you’ll be taken to the ServiceNow Community and asked to sign in; you can then download the file. If you haven’t yet signed up to take advantage of these free resources, email champion.enablement@servicenow.com to get access.

Tools and resources

Thank You

Thank you for submitting your request. A ServiceNow representative will be in contact within 48 hours.

form close button

Contact Us

To hear about upcoming events, new products, or services via email/phone, I agree to data processing by ServiceNow or partners. I understand I can withdraw consent any time or manage my preferences via email. Privacy Statement