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Quarterly instance performance

Running a quarterly review of your upgrade history can tell you a lot about your instance performance.

  • Find your skipped, inserted, updated, or deleted records to find potential fixes.

Governance

A set of organizational capabilities using best practices that facilitate the realization of an objective or purpose

Once per quarter, check your instance for any configurations that could impact your upgrades—in other words, the changes or customizations made to out‑of‑the‑box ServiceNow objects.

  1. Navigate to System Diagnostics.
  2. Select Upgrade History.
  3. A table showing your upgrade history appears. Under the Upgrade started column, look for the last upgrade and select it.
  4. Within the upgrade record, check the Skipped Changes to Review tab to see what was skipped, updated, inserted, or deleted. (See Figure 10.)
  5. Review the name of the table and the sys_id of the record to see exactly what was skipped and where it was skipped from.
  6. Check the type of object that was skipped. If the upgrade skipped an out‑of‑the‑box object, consider reverting that object so it is updated with every upgrade.
    Note: This mainly applies to scripts—objects like properties are meant to be changed.

Figure 10: An upgrade record showing the Skipped Changes to Review tab

Tools and resources

Explore additional phases

Plan

You want to be sure everything is in place for a smooth, successful deployment.

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You want to be sure you’re following best practices during implementation.

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You’re ready to extend ServiceNow into other areas of your enterprise.

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