Modernize IT Service Management | Customer Success | ServiceNow

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Modernize IT service management

Eliminate service outages

Run IT like a business

Resolve security incidents and vulnerabilities fast

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Modernize IT service management (ITSM)

Communicating the benefits of ServiceNow and getting your decision‑makers on board is much easier when you start with these customizable tools and templates. The ITSM introduction templates have everything you need to help your audience understand how ServiceNow transforms IT service management.

The ITSM introduction templates contain tools to help you:

Prepare for an initial conversation with your IT department or IT project team about the power of using ServiceNow within their line of business
Communicate about an upcoming go‑live
Share the successes of your ServiceNow implementation with the organization

Tools and resources