• Products
  • Use Cases
  • Industries
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.


  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.


  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.


  • Do you need an AI council?
  • Formal collaboration helps implement new technology safely and effectively.

Plan your successful CMDB deployment


Achieve high‑performing business services using a healthy CMDB

Communicate about your ServiceNow program upgrade

Upgrading is a great opportunity to get your organization re‑energized about your ServiceNow program. Use these customizable communication tools to accelerate the creation of your internal presentations, marketing/communications/training materials, and upgrade celebrations.

The Upgrade Communications introduction templates are tools to help you:

  • Communicate the features and benefits of your upgrade
  • Get users excited about new capabilities that will be available to them
  • Publicize the successes of your ServiceNow program

You must be a ServiceNow customer or partner to access these materials. When you click to view the attachment, you’ll be taken to the ServiceNow Community and asked to sign in; you can then download the file. If you haven’t yet signed up to take advantage of these free resources, email to get access.

Tools and resources

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