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Recovery Email

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  • Secondary E-mail


Simplify upgrade tasks when you sign up to automatically schedule the instances you want to upgrade. We’ll schedule your upgrade to the most current release after market launch. Talk to your ServiceNow representatives to determine if this service is right for you.


  • Stay current on the latest release and access new innovations and capabilities regularly.
  • Offload upgrade scheduling tasks.
  • Get automatically scheduled to upgrade to the latest Now Platform® release.

What you get

  • An automated system on the Now Support portal to schedule upgrades 

How to enroll

  1. Log in to the Now Support Portal to determine your eligibility.
  2. If you’re eligible, you’ll see a banner on the Manage Instances page and be automatically directed to the Upgrade Assist opt-in page.
  3. Check the box next to each instance you want to automatically schedule for upgrades.
  4. Review the terms and conditions save your work.