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Transform your legacy knowledge with HR Knowledge Management

HR can be the champion of organizational knowledge

BEFORE YOU START, YOU NEED:
  • A general understanding of HR knowledge management
  • A process for managing existing knowledge articles

Introduction

By implementing ServiceNow® Knowledge Management, ServiceNow HR Service Delivery (HRSD) customers can improve the quality of service they deliver to their employees. They can allow employees to manage their basic information needs, increase their satisfaction, and reduce the cost of maintaining and managing HR services. However, companies may be unprepared to deploy knowledge management because HR policies and articles are either scattered or stored in areas not accessible to staff.

This best practice guide will help you transform your knowledge articles into HR knowledge management by teaching you to:

  • Consolidate HR policies and articles from multiple repositories for easier access
  • Standardize knowledge articles using a template for easier production and consumption
  • Import articles into the ServiceNow HR knowledge management solution for easier administration

One question we get from prospects and customers alike is, “How do we begin building a knowledge base for HR?” Follow these stages to navigate the transformation process and get the most out of ServiceNow HRSD:

Explore additional phases

Plan

You want to be sure everything is in place for a smooth, successful deployment.

Deploy

You want to be sure you’re following best practices during implementation.

Optimize

You’re up and running and want to get the most from your investment.

Extend

You’re ready to extend ServiceNow into other areas of your enterprise.

Thank You

Thank you for submitting your request. A ServiceNow representative will be in contact within 48 hours.

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