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Plan your successful CMDB deployment

Achieve high‑performing business services using a healthy CMDB

BEFORE YOU START
  • General knowledge of ITIL
  • Knowledge of configuration management methodology
  • Understanding of the features and functions supported by the CMDB

Key Insights

Use this best practice guide to:

  • Articulate your goals
  • Form a configuration management team
  • Establish a governance structure
  • Understand configuration item design
  • Integrate with key business processes

Configuration Item (CI)

A CI is one of the most important components of your CMDB. It’s simply an application, infrastructure, or service component you’re managing. It can be a physical server, an app running on a virtual server, or a business service.

Configuration Management System

The ITIL V3 Configuration Management System is a much broader system that combines many different data repositories.

Configuration Item (CI)
A CI is one of the most important components of your CMDB. It’s simply an application, infrastructure, or service component you’re managing. It can be a physical server, an app running on a virtual server, or a business service.

Configuration Item (CI)
A CI is one of the most important components of your CMDB. It’s simply an application, infrastructure, or service component you’re managing. It can be a physical server, an app running on a virtual server, or a business service.

Introduction

Behind every successful CMDB deployment is a detailed configuration management plan for implementing, designing, and sustaining a configuration management capability. And when you take the time to develop a configuration management plan, the result is greater business service performance.

Minimize outages, maximize savings

Unplanned outages in a data center can cost millions in just hours [1]. With a robust configuration management capability, IT can reduce unplanned outage costs and directly enhance business outcomes. To do all that, you need a strategic plan that establishes your maturity and trust with the business owners. A well‑configured CMDB can save you 40% on your ongoing IT efforts [2]. Yet some organizations struggle to implement, sustain, and derive value from their CMDB. To avoid this, you should follow the four stages toward a healthy CMDB.

 

Footnote Link [2]

In July 2017, the Institute has rebranded itself as the Institute for Process Excellence. https://servicenow.box.com/s/79ebxeebov1us3y0fpqntdtqhete7qmb

At the end of these stages, you’ll see that the takeaway is your ability to manage service health better than ever. You will also be able to understand:

  • The distinction between business services that offer a competitive advantage (and require investment) vs. those that are commoditized (and should be looked to for cost savings)
  • Your technical debt and support risk profiles for services
  • Consumption patterns for your services
  • The technology architectures used to deliver your services
  • The cost of your services, as well as your ability to deliver against SLAs

 

Explore additional phases

Plan

You want to be sure everything is in place for a smooth, successful deployment.

Deploy

You want to be sure you’re following best practices during implementation.

Optimize

You’re up and running and want to get the most from your investment.

Extend

You’re ready to extend ServiceNow into other areas of your enterprise.