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  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.


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Work with your discovery data

Choose the right discovery solution for your needs.


ServiceNow SAM integrates with many discovery solutions. The primary requirement? You need to load discovery data into the Software Installations table [cmdb_sam_sw_install]. The Software Installations table links the software data to the correct hardware CI in the ServiceNow CMDB. Your ServiceNow Professional Services team or implementation partner can help you find the best fit for your requirements.

ServiceNow recommends three specific options. These options may offer advantages depending on your current investments, ease of integration, and the environments you want to inventory.

Recommended for the data center: ServiceNow Discovery

ServiceNow Discovery offers the following advantages:

  • No integration required Because ServiceNow Discovery shares the same platform as SAM, you don’t have to create and maintain integration points between them.
  • SAM publisher pack data collection Discovery collects the publisher‑specific installation data necessary for reconciliation for key publishers. For example, you use this data in the SAM VMware Publisher Pack, with Discovery collecting VMware License Key and License Key Usage details.

Additional information

  • Prerequisite – You must activate the ServiceNow Discovery plugin, which is available as a separate subscription.
  • For changes in how Discovery stores data with the SAM plugin activated for Jakarta and Kingston.

Recommended for Windows desktops and laptops: Microsoft SCCM

Microsoft SCCM offers the following advantages:

  • Ubiquitous – Many companies use Microsoft SCCM to inventory and manage Windows desktops and laptops.
  • Integration provided by ServiceNow – ServiceNow maintains SCCM integration with the ServiceNow CMDB using ServiceNow MID Servers. Customers using SAM Professional can configure the integration to populate software installation data into the CMDB tables that SAM uses.

When you’re ready to optimize your purchased entitlements, ServiceNow SAM can use metering data from SCCM to help identify and locate rarely used software. SAM compares this metering data with thresholds set in reclamation rules, adding little‑used software to a list of removal candidates. You can then use the reclamation option to free up entitlements.

Additional resources

  • Learn more about activating and configuring Microsoft SCCM Integration with SAM for Jakarta and Kingston.
  • Learn to avoid common issues when using SCCM and ServiceNow Discovery together for Jakarta and Kingston.

Recommended for Macs: Jamf Pro Discovery

For Mac environments, Jamf Pro Discovery offers the following advantages:

  • Common solution Many use Jamf to inventory and manage Mac environments.
  • ServiceNow Store Integration with Jamf is available in the ServiceNow Store. While this release specifies compatibility with the Helsinki and Istanbul releases, you can customize it to accommodate later releases. Alternatively, you can create a manual integration solution.

Additional information

For general information on integration with third‑party applications and data sources, refer to the ServiceNow documentation site for Jakarta and Kingston.

Expert Tip


Use SCCM for the Windows desktops, Discovery for the data center, and Jamf for Macs.

Explore additional phases


You want to be sure everything is in place for a smooth, successful deployment.


You want to be sure you’re following best practices during implementation.


You’re up and running and want to get the most from your investment.


You’re ready to extend ServiceNow into other areas of your enterprise.

Thank You

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