• Products
  • Use cases
  • Industries
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.


  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.


  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.


  • Do you need an AI council?
  • Formal collaboration helps implement new technology safely and effectively.

The takeaway

Now that you’ve completed this best practice, you should have a better understanding of software normalization and why it benefits you during software publisher audits and renewal discussions. Normalization equips you to better defend your compliance position, thanks to improved software reconciliation accuracy.

You should also be ready to prioritize managing discovery models that aren’t fully normalized, starting with your high‑spend publishers. Then, you can take steps to remediate each normalization status for those targeted discovery models.

With a clear plan for normalizing your discovered software—starting with your high‑spend vendors—you’ll be more confident about your software license position and better prepared for your next software audit or renewal.

What’s next? Opt in to the ServiceNow SAM Content Service, if you haven’t already, to send your unnormalized discovery models to the content team for research and inclusion in the library. Our customers drive this service—and all customers benefit from the power of the crowd.

Welcome to the new normal(ize).

Tools and resources

Explore additional phases


You want to be sure everything is in place for a smooth, successful deployment.


You want to be sure you’re following best practices during implementation.


You’re up and running and want to get the most from your investment.


You’re ready to extend ServiceNow into other areas of your enterprise.

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