• Products
  • Use Cases
  • Industries
  • Patching paradox
  • Patch work demands attention to protect data as hackers outpace security teams.
  • Healthcare vulnerability
  • Patch work demands attention to protect data as hackers outpace security teams.


  • Forrester: Improve agility
  • Simplify and consolidate your platform to put more focus on revenue growth.


  • Your Strategic Resource
  • Discover best practices for every phase of your ServiceNow journey


  • Thanks to you.
  • You're why we're #1 on the Forbes World's Most Innovative Companies list.

The takeaway

Now that you’ve completed this best practice, you should have a better understanding of software normalization and why it benefits you during software publisher audits and renewal discussions. Normalization equips you to better defend your compliance position, thanks to improved software reconciliation accuracy.

You should also be ready to prioritize managing discovery models that aren’t fully normalized, starting with your high‑spend publishers. Then, you can take steps to remediate each normalization status for those targeted discovery models.

With a clear plan for normalizing your discovered software—starting with your high‑spend vendors—you’ll be more confident about your software license position and better prepared for your next software audit or renewal.

What’s next? Opt in to the ServiceNow SAM Content Service, if you haven’t already, to send your unnormalized discovery models to the content team for research and inclusion in the library. Our customers drive this service—and all customers benefit from the power of the crowd.

Welcome to the new normal(ize).

Tools and resources

Explore additional phases


You want to be sure everything is in place for a smooth, successful deployment.


You want to be sure you’re following best practices during implementation.


You’re up and running and want to get the most from your investment.


You’re ready to extend ServiceNow into other areas of your enterprise.

Thank You

Thank you for submitting your request. A ServiceNow representative will be in contact within 48 hours.

form close button

Contact Us

I would like to hear about upcoming events, products and services from ServiceNow. I understand I can unsubscribe any time.

  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.