• Products
  • Use cases
  • Industries
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.


  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.


  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.


  • Do you need an AI council?
  • Formal collaboration helps implement new technology safely and effectively.

Plan your successful CMDB deployment


Achieve high‑performing business services using a healthy CMDB

Do these things now to be successful

Whether you are a new or existing customer, you want to reach your outcomes and realize value as quickly and effectively as possible with the Now Platform. Your focus might be on trying to manage your incidents, on wanting to give your end users a simple and easy way to request services, or on trying to get a handle on your overall software and hardware inventory.

This guide is organized by the typical phases you'll go through as a customer of ServiceNow. You'll plan first, then deploy, optimize, and finally, extend. You can follow the steps in order or start with what you need to accomplish. Come back often to see additional information that will help you reach your outcomes fast and bring you the most value.

Existing customers

Optimize – Customize and improve your instance to meet your business outcomes.

Extend – Upgrade to the most recent release and add more to your existing instance.

Thank You

Thank you for submitting your request. A ServiceNow representative will be in contact within 48 hours.

form close button

Contact Us

I would like to hear about upcoming events, products and services from ServiceNow. I understand I can unsubscribe any time.

  • By submitting this form, I confirm that I have read and agree to the Privacy Statement.