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Plan your successful CMDB deployment


Achieve high‑performing business services using a healthy CMDB

Do these things now to be successful

Whether you are a new or existing customer, you want to reach your outcomes and realize value as quickly and effectively as possible with the Now Platform. Your focus might be on trying to manage your incidents, on wanting to give your end users a simple and easy way to request services, or on trying to get a handle on your overall software and hardware inventory.

This guide is organized by the typical phases you'll go through as a customer of ServiceNow. You'll plan first, then deploy, optimize, and finally, extend. You can follow the steps in order or start with what you need to accomplish. Come back often to see additional information that will help you reach your outcomes fast and bring you the most value.

Existing customers

Optimize – Customize and improve your instance to meet your business outcomes.

Extend – Upgrade to the most recent release and add more to your existing instance.

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