• Products
  • Use cases
  • Industries
  • Making it #EasyForEmployees
  • A guide with best practices for transforming the employee service experience.
  • Modernizing government via ITSM
  • A research doc about government agencies’ digital transformation challenges.


  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.


  • General Mills transforms HR
  • Global employee service experience shows entire corporation how it’s done.


  • Do you need an AI council?
  • Formal collaboration helps implement new technology safely and effectively.


The Now Platform gives you the opportunity to deliver enterprise services with a fast, simple, pleasant user experience. Designing that platform was our job. Realizing the potential of our platform in your environment will require a bit of work on your part. You’ll need to identify and prioritize your business goals, and align those assessments with Now Platform capabilities. Look at how to best drive platform adoption and use. Make sure that transforming your service delivery capability is an ongoing priority with value expectations based on achievable milestones. Support your efforts with appropriate resources.

This best practice outlines proven methods for all of these efforts. Take advantage of them to continue improving your service delivery environment as business demands and Now Platform capabilities evolve.

Explore additional phases


You want to be sure everything is in place for a smooth, successful deployment.


You want to be sure you’re following best practices during implementation.


You’re up and running and want to get the most from your investment.


You’re ready to extend ServiceNow into other areas of your enterprise.

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