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Four people working together on a CMDB and Discovery deployment project

CMDB and Discovery deployment

Why this is important

For a successful CMDB deployment, you need a detailed configuration management plan for implementing, designing, and sustaining a configuration management capability.

Steps covered

1. Set your direction
2. Build a team and governance model
3. Design your configuration plan
4. Show your CMDB’s value to other departments

Key takeaways

The most important things to know
Have clear goals for your configuration management process and CMDB. A well-configured CMDB can help you manage service health, understand service consumption patterns, and calculate the cost of services—but you need to understand your most important business priorities to guide CMDB development.

Start small and iterate. Build a solid inventory of CIs tied to specific use cases. If you find yourself populating your CMDB with items that don’t tie back your business priorities or use cases, you’re probably off track.

The payoff of getting this right
A well-configured CMDB can save you as much as 40% in IT costs—and help you avoid the costs of unplanned outages.

What you need to get started

General knowledge of ITIL
An understanding of the features and functions supported by the CMDB

When you should start this activity

Focus on the CMDB as early as possible in your implementation so you can get the most out of other capabilities.

More resources to check out

Success Playbook

Plan your successful CMDB deployment

Learn how to build a healthy CMDB process to improve service performance.

Success Checklist

Plan your architecture, instances, integrations, and data flows

Download our step-by-step action plan for managing your CMDB, instance, and integration strategy.

Best Practices

Populate and maintain your CMDB with Discovery

Resources to help you populate and maintain your CMDB with ServiceNow Discovery.

Success Checklist

Discover and map your service assets

Download our step-by-step action plan for using ServiceNow to discover and map your service assets.

Success Map

Service Mapping

See our resources to help you implement, maintain, and get maximum value from Service Mapping.

Success Quick Answer

How do I use the CMDB health dashboard?

Learn how to keep your CMDB healthy by monitoring and acting on the CMDB health dashboard.

Success Quick Answer

How do I model and manage my services with the CSDM?

Learn about ServiceNow's standard and shared set of service-related definitions to support data management.

Success Template

Configuration control board charter

Use this customizable template to create a configuration control board charter.

Success Template

Configuration management roles and responsibilities

This customizable template will help you define the roles and responsibilities for your CM team.