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Populate and maintain your CMDB with Discovery

Why this is important

Keeping your CMDB current and reliable is much simpler when you set up ServiceNow® Discovery to work best for you. Learn how to create comprehensive goals and get agreement from stakeholders for your implementation of Discovery, implement Management, Instrumentation, and Discovery (MID) servers, and establishing a credentials strategy and schedules.

Steps Covered

1. Set up the goals and strategy
2. Configure and deploy MID Servers
3. Create a robust credentials strategy
4. Automate Discovery with schedules

Key takeaways

The most important things to know
Discovery is a continuous process, that can support both your CMDB and effective service mapping. As with your CMDB, your Discovery project should begin with a clear definition of your goals and use cases, to ensure focus.

The payoff of getting this right
Your CMDB will be populated with reliable data, giving you complete visibility into your infrastructure. With this visibility, you can improve speed of incident resolution and gain critical, early visibility into the health of your business services.

What you need to get started

Leadership support
A designated IT admin overseeing the discovery process
Prerequisites
An intermediate understanding of Windows/Unix/Linux system administration A basic to intermediate grasp of networking principals, like IP routing and how to deploy and use primary network analysis tools Knowledge of configuration management methodology A ServiceNow Discovery license An understanding of configuration management plans
A basic to intermediate grasp of networking principals, like IP routing and how to deploy and use primary network analysis tools
Knowledge of configuration management methodology
A ServiceNow Discovery license
An understanding of configuration management plans

When you should start this activity

After you have a solid configuration management plan that protects the CMDB against unnecessary changes, provides governance, and integrates with key business processes, such as incident management, change management, and security

More resources to check out

Success Playbook

Populate and maintain your CMDB with Discovery

Learn how to gain deep infrastructure visibility with ServiceNow Discovery.

Success Checklist

Discover and map your service assets

Download our step-by-step action plan for using ServiceNow to discover and map your service assets.

Success Checklist

Implementation readiness checklist: Service Mapping

Prepare to gain visibility into the IT infrastructure that makes up your business services.

Success Playbook

Plan your successful CMDB deployment

Learn how to build a healthy CMDB process to improve service performance.

Success Checklist

Plan your architecture, instances, integrations, and data flows

Download our step-by-step action plan for managing your CMDB, instance, and integration strategy.

Success Quick Answer

How can I assess the health of my CMDB?

Learn how to keep your CMDB healthy by monitoring and acting on the CMDB health dashboard.

Success Quick Answer

How do I model and manage my services with the CSDM?

Learn about ServiceNow's standard and shared set of service-related definitions to support data management.

Success Template

Configuration control board charter

Use this customizable template to create a configuration control board charter.

Success Template

Configuration management roles and responsibilities

This customizable template will help you define the roles and responsibilities for your CM team.