Why this is important

You’ll find that it’s nearly impossible to effectively manage software assets without first normalizing disparate software discovery data. With ServiceNow® Software Asset Management (SAM), you have a software asset management process that reduces normalizing discovery data.

Steps covered

1. Understand software normalization
2. Work with your discovery data
3. Prioritize what to normalize manually

Key takeaways

The most important things to know
While SAM automates the normalization process itself, you can take proactive steps to improve your “hit rate” (normalization percentage) fast. This includes establishing smart manual normalization processes, including determining how much effort you should put into normalizing outliers and selecting publishers that might require special attention.

The payoff of getting this right
Normalization improves the accuracy and efficiency of reconciliation for your software entitlements. This lets you prepare for and complete software audits with more confidence that your counts are accurate and that they match the entitlement records.