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Software asset management with ServiceNow

Why this is important

You’ll find that it’s nearly impossible to effectively manage software assets without first normalizing disparate software discovery data. With ServiceNow® Software Asset Management (SAM), you have a software asset management process that reduces normalizing discovery data.

Steps covered

1. Understand software normalization
2. Work with your discovery data
3. Prioritize what to normalize manually

Key takeaways

The most important things to know
While SAM automates the normalization process itself, you can take proactive steps to improve your “hit rate” (normalization percentage) fast. This includes establishing smart manual normalization processes, including determining how much effort you should put into normalizing outliers and selecting publishers that might require special attention.

The payoff of getting this right
Normalization improves the accuracy and efficiency of reconciliation for your software entitlements. This lets you prepare for and complete software audits with more confidence that your counts are accurate and that they match the entitlement records.

What you need to get started

Prerequisites
SAM Professional (Jakarta release or later)
ServiceNow CMDB
Software discovery data - Use either: SCCM for Windows desktops/laptops; ServiceNow Discovery for data center; or Jamf for Mac desktops/laptops
Opt in to the Software Asset Management Content Service

When you should start this activity

As you implement ServiceNow Software Asset Management

More resources to check out

Success Playbook

Normalize discovered software for effective software asset management

Learn how to improve software reconciliation accuracy and remediation outcomes.

Success Playbook

Populate and maintain your CMDB with Discovery

Learn how to gain deep infrastructure visibility with ServiceNow Discovery.

Success Checklist

Discover and map your service assets

Download our step-by-step action plan for using ServiceNow to discover and map your service assets.

Success Playbook

Plan your successful CMDB deployment

Learn how to build a healthy CMDB process to improve service performance.

Success Checklist

Implementation readiness checklist: Service Mapping

Prepare to gain visibility into the IT infrastructure that makes up your business services.