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Software asset management with ServiceNow

Why this is important

You’ll find that it’s nearly impossible to effectively manage software assets without first normalizing disparate software discovery data. With ServiceNow® Software Asset Management (SAM), you have a software asset management process that reduces normalizing discovery data.

Steps covered

1. Understand software normalization
2. Work with your discovery data
3. Prioritize what to normalize manually

Key takeaways

The most important things to know
While SAM automates the normalization process itself, you can take proactive steps to improve your “hit rate” (normalization percentage) fast. This includes establishing smart manual normalization processes, including determining how much effort you should put into normalizing outliers and selecting publishers that might require special attention.

The payoff of getting this right
Normalization improves the accuracy and efficiency of reconciliation for your software entitlements. This lets you prepare for and complete software audits with more confidence that your counts are accurate and that they match the entitlement records.

What you need to get started

SAM Professional (Jakarta release or later)
ServiceNow CMDB
Software discovery data - Use either: SCCM for Windows desktops/laptops; ServiceNow Discovery for data center; or Jamf for Mac desktops/laptops
Opt in to the Software Asset Management Content Service

When you should start this activity

As you implement ServiceNow Software Asset Management

More resources to check out

Success Map

Software Asset Management

See our resources to help you implement, maintain, and get maximum value from Software Asset Management.

Success Checklist

Implementation readiness checklist: Software Asset Management

Make sure you're prepared for your Software Asset Management implementation.

Success Map

Service Mapping

See our resources to help you implement, maintain, and get maximum value from Service Mapping.