Why this is important
Our successful customers limit their customization to clear, demonstrated business needs and avoid the management pitfalls that lead to excessive, unsustainable customization. To do this, you should build governance policies and structures that promote business-smart customization and use our recommended development mechanisms and tools to minimize your technical complexity.
Steps covered
1. Define business case guidelines
2. Establish governance
3. Define the development model
4. Learn customization demands
Key takeaways
The most important things to know
- Get to business-smart customization—establish guidelines to define customization that delivers business value.
- Define the right governance models to effectively meet and deliver on demands for customization.
The payoff of getting this right
Avoiding customization pitfalls minimizes your technical debt and ensures faster testing cycles during upgrades. Excess customization that doesn’t serve a clear business purpose can actually inhibit your ability to take advantage of new innovations available with upgrades.
What you need to get started
Prerequisites
A governance structure to administer the policies you put in place for business-smart customization
When you should start this activity
Put customization policies in place as you set up governance and demand management.