What's in this Success Playbook

This Success Playbook will help you keep your ServiceNow^® instance running at optimal performance by explaining how to:

• Perform the activities your instance needs to give you the most value
• Review your log data for errors and warnings
• Maintain your tables for peak performance
• Address upgrade-impacting issues

Key takeaways

The most important things to know

To keep your instance running optimally, you should consider performance management tasks that you can put in place on a daily, weekly, monthly, and quarterly basis.

The payoff of getting this right

With effective performance management, you can improve both the upgradeability and scalability of your ServiceNow instance.   

Steps covered

Step 1: Daily instance performance         

• Look for errors in your system diagnostics to troubleshoot.
• Review your transactions’ total response times.
• Check for users who are selecting more data than they can use at once.

Step 2: Weekly instance performance        

• Make sure your scheduled jobs run as they should.
• Find the repeated errors and warnings in your logs.
• Find data users logged excessively and large log files.
• Determine if slow- or long-running jobs are causing issues.

Step 3: Monthly instance performance     

• Track your table growth to ensure they don’t get too large.
• Remove unnecessary records when the data is no longer needed.
• Review your slow queries to see if you need to index or change frequent queries.

Step 4: Quarterly instance performance         

• Find your skipped, inserted, updated, or deleted records to find potential fixes.

Step 5: Keep your instance continually improving         

• Find and fix issues with your end-to-end response time.