Go full throttle with ServiceNow through instance performance administration

What's in this Success Playbook

This Success Playbook will help you keep your ServiceNow® instance running at optimal performance by explaining how to:

  • Perform the activities your instance needs to give you the most value
  • Review your log data for errors and warnings
  • Maintain your tables for peak performance
  • Address upgrade-impacting issues

Key takeaways

The most important things to know

To keep your instance running optimally, you should consider performance management tasks that you can put in place on a daily, weekly, monthly, and quarterly basis.

The payoff of getting this right

With effective performance management, you can improve both the upgradeability and scalability of your ServiceNow instance.   

Steps covered

Step 1: Daily instance performance         

  • Look for errors in your system diagnostics to troubleshoot.
  • Review your transactions’ total response times.
  • Check for users who are selecting more data than they can use at once.

Step 2: Weekly instance performance        

  • Make sure your scheduled jobs run as they should.
  • Find the repeated errors and warnings in your logs.
  • Find data users logged excessively and large log files.
  • Determine if slow- or long-running jobs are causing issues.

Step 3: Monthly instance performance     

  • Track your table growth to ensure they don’t get too large.
  • Remove unnecessary records when the data is no longer needed.
  • Review your slow queries to see if you need to index or change frequent queries.

Step 4: Quarterly instance performance         

  • Find your skipped, inserted, updated, or deleted records to find potential fixes.

Step 5: Keep your instance continually improving         

  • Find and fix issues with your end-to-end response time.
What you need to get started
What you need to get started
Admin access to your ServiceNow instance

Related resources

Success Checklist

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// Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch // Commenting on 02/23/2020 // To fix the slow page load on prod //Check with Zan and Alex later to see if we can add through Launch