Improving your customers’ experience and your provisioning processes is often top of mind, so we created step-by-step guidance to help you build a spectacular service catalog design, governance, and maintenance process. You can streamline workflows, create a better customer experience, and build a robust—and flexible—catalog structure.
1. Plan for the catalog design process
2. Create the top-level catalog structure
3. Simplify and standardize fulfillment workflows
4. Define the catalog design maintenance process
The most important things to know
The payoff of getting this right
A world-class service catalog design process should improve both customer experience and the efficiency of your provisioning processes.
What you need to get started
When you should start this activity
What to read next