Normalize discovered software for effective software asset management

What's in this Success Playbook

You’ll find that it’s nearly impossible to effectively manage software assets without first normalizing disparate software discovery data. With ServiceNow® Software Asset Management (SAM), you have a software asset management process that reduces normalizing discovery data. This best practice guide will help you get the most out of software normalization by:

  • Explaining SAM normalization processes and the importance of normalization in the software asset management ecosystem
  • Helping you establish smart manual normalization processes, including determining how much effort you should put into normalizing outliers and selecting publishers that might require special attention

Key takeaways

The most important things to know

While SAM automates the normalization process itself, you can take proactive steps to improve your “hit rate” (normalization percentage) fast. This includes establishing smart manual normalization processes, including determining how much effort you should put into normalizing outliers and selecting publishers that might require special attention.

The payoff of getting this right

Normalization improves the accuracy and efficiency of reconciliation for your software entitlements. This lets you prepare for and complete software audits with more confidence that your counts are accurate and that they match the entitlement records.

Steps covered

Step 1: Understand software normalization

  • Don’t get fixated on hit rates—normalization is an intermediate reconciliation goal. 

Step 2: Work with your discovery data    

  • Choose the right discovery solution for your needs.

Step 3: Prioritize what to normalize manually

  • You’ll have 80–90% normalization for common publishers right away—the content service raises it.
What you need to get started
What you need to get started
SAM Professional (Jakarta release or later)
ServiceNow CMDB
Software discovery data - Use either: SCCM for Windows desktops/laptops; ServiceNow Discovery for data center; or Jamf for Mac desktops/laptops
Opt in to the Software Asset Management Content Service
When you should start this activity
When you should start this activity
Start this as you implement ServiceNow Software Asset Management.
What else you should read

Related resources

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