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Process redesign and optimization

Why this is important

Improving how work gets done is what your implementation is all about. Learn how to modify your processes—and in some cases, eliminate them—get rid of waste, and add automation so you can achieve your business objectives.

Steps covered

1. Assess your existing process
2. Identify process improvement opportunities
3. Design process improvements
4. Plan future process improvement opportunities
5. Develop a system to continually identify process improvement opportunities
6. Build a process improvement culture

Key takeaways

The most important things to know

  • Redesigning work processes entails more than selecting and using a process framework. These frameworks sometimes miss that you must bring a lot of people on the journey. Work toward building a culture of using processes not as an end in themselves, but to make work better for people.
  • Consider ServiceNow out-of-the-box (OOTB) processes as a method to accelerate change and maintain a straightforward upgrade path.

The payoff of getting this right
When you build a culture of continuous process improvement—one that liberates everyone in the organization to reimagine how work gets done—you not only increase process efficiency and effectiveness, but you create a culture in which everyone is a stakeholder in building better, simpler work experiences.

More resources to check out

Success Playbook

Reimagine how you want work processes to flow

Learn how to improve the agility and responsiveness of your work processes using ServiceNow.

Success Checklist

Reimagine how you want work processes to flow

Download our step-by-step action plan for transforming work processes using ServiceNow.

Process Design Guides

Optimize your processes with process design guides

Use these product-specific resources to help you evaluate and improve your current processes.

Success Quick Answer

What is a process owner? Is a process manager different?

Get our quick reference guide to defining the role and responsibilities of a process owner and process manager.