Solutions

  • Products
  • Use Cases
  • Industries
  • WHITE PAPER
  • HR and IT better together
  • Boost productivity and attract quality talent with great employee experiences.
  • WHITE PAPER
  • Healthcare security 101
  • Drive clinical excellence and improve care outcomes with a connected system.

Platform

  • ANALYST REPORT
  • The value of digital workflows
  • Get apps to market in half the time at a third of cost with higher satisfaction.

Customers

  • SUCCESS NAVIGATOR
  • Your prescription for success
  • Accelerate outcomes with a step-by-step action plan of proven best practices.

Explore

  • VALUE CALCULATOR
  • Live up to your potential
  • Determine the untapped value across your entire business in just 60 seconds.
Product Primer

Customer experience

Discover how to solve customer issues faster and give them something to rave about.

Customer Service Management

Resolve your customers’ issues faster, lower costs, and increase customer satisfaction. These resources will help you along the way.

Introduction Kit

Customer Service Management for the Madrid release

Get CSM-specific slides, case studies, pitch, and objection handling for presentations.

Infographic

Delight customers with proactive service

Learn how to delight customers with proactive services from issue to resolution.

Overview

Customer service: imagine the possibilities

Discover how you can resolve complex issues end-to-end using this one page PPT.

White Paper

Delight customers with proactive service

Learn how to improve customer satisfaction with fast issue resolution using ServiceNow CSM.

Introduction Kit

Customer Service Management for the London release

Get CSM-specific slides, case studies, a pitch, and objection handling for your PPT presentations.

Infographic

Increase customer satisfaction

Discover how you can use ServiceNow® CSM to increase your customers' satisfaction in this PPT.

Video

Customer Service Management overview

See how to improve customer satisfaction and lower costs with ServiceNow CSM.

Overview

Customer Service Management value overview

Check out this one-page PPT overview of the value in ServiceNow’s Customer Service Management.

White Paper

Resolve customer issues

Learn how to improve customer satisfaction with fast issue resolution using ServiceNow CSM.

Explore Champion Enablement topics

Getting everyone on board with a new ServiceNow implementation is easier with excellent communications, solid governance, and tried-and-true training methods. Try our tools.

Value Calculator - CSM

How will 10% faster customer issue resolution improve your business? Find out with our newest value calculator.