Solutions

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  • Industries
  • EBOOK
  • 3 strategies for innovation
  • Learn how to transform your customer experience with artificial intelligence.
  • EBOOK
  • 5 steps to transformation
  • A proactive, connected client experience is essential for financial services.

Platform

  • REPORT
  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.

Customers

  • CUSTOMER SUCCESS
  • We need champions!
  • Use our tools and resources to more effectively advocate for ServiceNow in your organization.

Explore

Product Primer

Customer experience

Discover how to solve customer issues faster and give them something to rave about.

Customer Service Management

Resolve your customers’ issues faster, lower costs, and increase customer satisfaction. These resources will help you along the way.

Introduction Kit

Customer Service Management for the Madrid release

Get CSM-specific slides, case studies, pitch, and objection handling for presentations.

Infographic

Delight customers with proactive service

Learn how to delight customers with proactive services from issue to resolution.

Overview

Customer service: imagine the possibilities

Discover how you can resolve complex issues end-to-end using this one page PPT.

White Paper

Delight customers with proactive service

Learn how to improve customer satisfaction with fast issue resolution using ServiceNow CSM.

Introduction Kit

Customer Service Management for the London release

Get CSM-specific slides, case studies, a pitch, and objection handling for your PPT presentations.

Infographic

Increase customer satisfaction

Discover how you can use ServiceNow® CSM to increase your customers' satisfaction in this PPT.

Video

Customer Service Management overview

See how to improve customer satisfaction and lower costs with ServiceNow CSM.

Overview

Customer Service Management value overview

Check out this one-page PPT overview of the value in ServiceNow’s Customer Service Management.

White Paper

Resolve customer issues

Learn how to improve customer satisfaction with fast issue resolution using ServiceNow CSM.

Explore Champion Enablement topics

Getting everyone on board with a new ServiceNow implementation is easier with excellent communications, solid governance, and tried-and-true training methods. Try our tools.

Value Calculator - CSM

How will 10% faster customer issue resolution improve your business? Find out with our newest value calculator.

Product Primers

Discover what you need to deploy, upgrade, and manage your ServiceNow implementation. Learn how to improve your processes to get top efficiency from the products you use. Get resources to introduce and show the value of your ServiceNow products to your enterprise.

IT transformation

Learn how to improve your ITBM, ITOM, and ITSM processes for top efficiency. Get actionable information to strengthen your security operations, governance, risk, and compliance.

Customer experience

Discover how to solve customer issues faster and give them something to rave about.

Employee experience

Explore how to transform your organization's HR service delivery for stellar employee experiences.

Now Platform

Explore the ways customers boost enterprise productivity, supercharge apps with predictive intelligence, and empower anyone to build and extend workflow apps.