Solutions

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  • Industries
  • EBOOK
  • 3 strategies for innovation
  • Learn how to transform your customer experience with artificial intelligence.
  • EBOOK
  • 5 steps to transformation
  • A proactive, connected client experience is essential for financial services.

Platform

  • REPORT
  • Gartner names ServiceNow a leader
  • 2018 Magic Quadrant for Enterprise High-Productivity Application PaaS.

Customers

  • CUSTOMER SUCCESS
  • We need champions!
  • Use our tools and resources to more effectively advocate for ServiceNow in your organization.

Explore

Product Primer

Employee experience

Transform your organization’s HR service delivery for stellar employee experiences.

Human Resources

Give your employees a consumerized experience that provides instant answers to their questions, lets them request any HR service, automatically routes their cases to the right people, and orchestrates actions across all your departments. Our resources show you how.

Introduction Kit

HR Service Delivery Suite

Get HR-specific slides with an elevator pitch, product information, and case studies.

eBook

HR IT Better Together

Learn from case studies that demonstrate how HR and IT are partnering to transform the employee service experience.

Infographic

Deliver a Next Generation Employee Experience

View this multi-page infographic to learn more about the value of the HR delivery suite.

ITSM

Modernizing your ITSM processes is easy with ServiceNow®—especially when you have the information you need at your fingertips. Use these resources to help you gain complete IT service visibility.

Introduction Kit

ITSM for the Madrid Release

Get ITSM-specific slides, case studies, a pitch, and objection handling for your PPT presentations.

Infographic

How to Modernize ITSM

Start with this template to introduce the value of ITSM to your organization.

Overview

Transform IT Service Management

Learn how to transform the impact, speed and delivery of IT service management.

Introduction Kit

ITSM for the London release

Get ITSM-specific slides, case studies, a pitch, and objection handling for your PPT presentations.

Video

ITSM overview

See how ServiceNow ITSM makes IT more effective.

Overview

ITSM value overview

Check out this one-page PPT overview of the value in the ServiceNow ITSM solution.

White Paper

Modernize IT service management

This journey document will help you modernize your ITSM process so you can deliver fast, reliable IT services.

Glossary

ITIL glossary of terms

Find IT lingo—including ITSM terms—clearly defined for the layperson. Keep this handy Excel spreadsheet at your fingertips.

Process Guide

ITSM process guide

Discover how ServiceNow supports ITSM business processes (requires HI access).

Content Guide

Get Started with ITSM

Get tips and practical advice for getting started with ITSM including architecture, user interface, applications, and optimization.

Explore Champion Enablement topics

Getting everyone on board with a new ServiceNow implementation is easier with excellent communications, solid governance, and tried-and-true training methods. Try our tools.

Value Calculator - HR

How does a 37% increase in HR productivity benefit your business? Find out with the newest ServiceNow value calculator.

Product Primers

Discover what you need to deploy, upgrade, and manage your ServiceNow implementation. Learn how to improve your processes to get top efficiency from the products you use. Get resources to introduce and show the value of your ServiceNow products to your enterprise.

IT transformation

Learn how to improve your ITBM, ITOM, and ITSM processes for top efficiency. Get actionable information to strengthen your security operations, governance, risk, and compliance.

Customer experience

Discover how to solve customer issues faster and give them something to rave about.

Employee experience

Explore how to transform your organization's HR service delivery for stellar employee experiences.

Now Platform

Explore the ways customers boost enterprise productivity, supercharge apps with predictive intelligence, and empower anyone to build and extend workflow apps.