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Customer Success Services

Our success professionals apply a success methodology developed from thousands of successful projects. They’ll guide you in these key focus areas to maximize your value and success:

  • Strategy and roadmap
  • Governance
  • Implementation
  • Partner strategy
  • Environment and platform health
  • Program design and enablement
  • Value management

Meet our success professionals

Success architect

An experienced transformation advisor who coordinates your success plan and advises your strategy, governance, operating model, and more

Platform architect

A technical expert providing architecture, design, and governance guidance to achieve your desired outcomes

Support account manager

A product support expert who keeps your environment and platform current, healthy, and high performing

How to get started

To support your journey, choose from three Customer Success packages with progressive levels of engagement—or create your own custom engagement with our success and platform architects or our support account managers.

Professional package

This foundational package includes a baseline set of services across our success focus areas:
  • Success architect
  • Platform architect
  • Support Account Manager
  • Baseline engagement with Expert Services support
  • 10% training discount
  • Adoption toolkit

Enterprise package

Our most popular package has increased levels of engagement and includes:
  • Success architect
  • Platform architect
  • Support account manager
  • Increased engagement to one day per week with additional Expert Services support
  • 15% training discount
  • Adoption toolkit

Premier package

Our top tier package with the highest engagement levels includes:
  • Success architect
  • Platform architect
  • Support account manager
  • Increased engagement to four days per week with additional Expert Services support
  • 20% training discount and 300 learning credits
  • Adoption toolkit

What customers are saying about Customer Success Services

“With the success services we get from the success package along with the Customer Success Center, we are really making sure we meet and exceed our goals.”

– Head of IT operational transformation, US financial institution

“With the care and focus on our success, we are ever more confident in our ServiceNow journey because of the ServiceNow Customer Success team.”

— Platform owner, global technology company

“There was significant demand from the business to enable new services on the Now Platform. In fact, they were pounding on the door to work with the success team.”

— IT leader, multinational oil and gas company