Customer Success Services
Our success professionals apply a success methodology developed from thousands of successful projects. They’ll guide you in these key focus areas to maximize your value and success:
- Strategy and roadmap
- Governance
- Implementation
- Partner strategy
- Environment and platform health
- Program design and enablement
- Value management
How to get started
To support your journey, choose from three Customer Success packages with progressive levels of engagement—or create your own custom engagement with our success and platform architects or our support account managers.
Professional package
- Success architect
- Platform architect
- Support Account Manager
- Baseline engagement with Expert Services support
- 10% training discount
- Adoption toolkit
Enterprise package
- Success architect
- Platform architect
- Support account manager
- Increased engagement to one day per week with additional Expert Services support
- 15% training discount
- Adoption toolkit
- Success architect
- Platform architect
- Support account manager
- Increased engagement to four days per week with additional Expert Services support
- 20% training discount and 300 learning credits
- Adoption toolkit
“With the success services we get from the success package along with the Customer Success Center, we are really making sure we meet and exceed our goals.”
– Head of IT operational transformation, US financial institution
“With the care and focus on our success, we are ever more confident in our ServiceNow journey because of the ServiceNow Customer Success team.”
— Platform owner, global technology company
“There was significant demand from the business to enable new services on the Now Platform. In fact, they were pounding on the door to work with the success team.”
— IT leader, multinational oil and gas company
