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Enabling digital business models

Drive digital transformation across the organization. Support new ways of doing business that meet your ever-evolving needs for convenience and ease.

Build a foundation for success

A strong foundation includes the right products coupled with leadership readiness.


Learn more

To start, watch our short video about enabling new business models.

Reference Architecture

Learn the architecture

Discover the ServiceNow capabilities that can help you transform your organization.

Transformation Insight

Prepare your team

Identify the actions you should take as a digital transformation leader.

Support your journey with ServiceNow’s leading practices

Success Map

Modernize Customer Services

These resources help you implement, maintain, and get maximum value from our Customer Service Management applications.

Success Map

Field Service Management

These resources help you implement, maintain, and get maximum value from Field Service Management.

Readiness Checklist

Customer Service Management

Make sure you're prepared for your Customer Service Management implementation.

Readiness Checklist

Field Service Management

Get ready for your Field Service Management implementation by following this readiness checklist.

White Paper

Start implementing the ServiceNow mobile platform

Use this white paper to familiarize yourself with ServiceNow mobile configuration concepts.

Success Playbook

CMDB and Discovery deployment

Reduce your IT costs and improve service performance by gaining visibility into your environment with a well-configured CMDB.