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Leading Practices
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Support and implementation
Enabling digital business models
Drive digital transformation across the organization. Support new ways of doing business that meet your ever-evolving needs for convenience and ease.
Build a foundation for success
A strong foundation includes the right products coupled with leadership readiness.
Reference Architecture
Learn the architecture
Discover the ServiceNow capabilities that can help you transform your organization.
Transformation Insight
Prepare your team
Identify the actions you should take as a digital transformation leader.
Support your journey with ServiceNow’s leading practices
Success Map
Modernize Customer Services
These resources help you implement, maintain, and get maximum value from our Customer Service Management applications.
Success Map
Field Service Management
These resources help you implement, maintain, and get maximum value from Field Service Management.
Readiness Checklist
Customer Service Management
Make sure you're prepared for your Customer Service Management implementation.
Readiness Checklist
Field Service Management
Get ready for your Field Service Management implementation by following this readiness checklist.
White Paper
Start implementing the ServiceNow mobile platform
Use this white paper to familiarize yourself with ServiceNow mobile configuration concepts.
Success Playbook
CMDB and Discovery deployment
Reduce your IT costs and improve service performance by gaining visibility into your environment with a well-configured CMDB.