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Transforming your employees’ journeys

Deliver enterprise-wide employee journeys for personal and professional moments that matter.

Build a foundation for success

A strong foundation includes the right products coupled with leadership readiness.


Learn more

To start, watch our short video about transforming employee journeys.

Reference Architecture

Learn the architecture

Find out what ServiceNow capabilities can help you transform your organization.

Transformation Insight

Prepare your team

Identify the actions you should take as a transformational leader.

Support your journey with ServiceNow’s leading practices

Success Map

Employee Service Delivery

Use this Success Map to support your journey with ServiceNow HR Service Delivery applications that modernize employee service delivery.

Success Checklist

HR Service Delivery Implementation Readiness

Make sure you're prepared for your HR Service Delivery implementation.

Success Playbook

Knowledge Management for HR

Learn how to make HR the champion of organizational knowledge and improve the quality of HR services.

Success Map

ITSM Pro: Virtual Agent

This overview shows the processes and best practices you’ll need to implement and maintain to get maximum value from ITSM Pro applications.

Service Catalog

Design a world-class service catalog

Learn how to design a catalog that improves customer experience and provisioning efficiently.

Success Map


Use our Success Map to support your journey with IntegrationHub applications.

Success Insight

Prepare to pilot and scale Virtual Agent

Learn how to get started with Virtual Agent to augment humans and machines with intelligent automation.

White Paper

Mobile implementation basics

Use this white paper to familiarize yourself with ServiceNow mobile configuration concepts.