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Support and implementation
Boosting your employee productivity and efficiency
Look at your employee experiences holistically to provide multi-departmental and unified service experiences to boost productivity and efficiency.
Build a foundation for success
A strong foundation includes the right products coupled with leadership readiness.
Reference Architecture
Learn the architecture
Discover the ServiceNow capabilities that can help you transform your organization.
Transformation Insight
Prepare your team
Identify the actions you should take as a transformational leader.
Support your journey with ServiceNow’s leading practices
Success Map
Employee service delivery
Use this Success Map to support your journey with ServiceNow HR Service Delivery applications that modernize employee service delivery.
Success Checklist
HR Service Delivery implementation readiness
Make sure you're prepared for your HR Service Delivery implementation.
Success Playbook
Knowledge management for HR
Learn how to make HR the champion of organizational knowledge and improve the quality of HR services.
Success Map
ITSM Pro: Virtual Agent
This overview shows the processes and best practices you’ll need to implement and maintain to get maximum value from ITSM Pro applications.
Service Catalog
Design a world-class service catalog
Learn how to design a catalog that improves customer experience and provisioning efficiently.
Success Map
IntegrationHub
Use our Success Map to support your journey with IntegrationHub applications.
Success Insight
Prepare to pilot and scale Virtual Agent
Learn how to get started with Virtual Agent to augment humans and machines with intelligent automation.
White Paper
Mobile implementation basics
Use this white paper to familiarize yourself with ServiceNow mobile configuration concepts.