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Serving your customers across the enterprise

Connect the entire organization, transform operations, and deliver great end-to-end CX to address customer needs quickly and proactively.

Build a foundation for success

A strong foundation includes the right products coupled with leadership readiness.

Video

Learn more

To start, watch our short video about harnessing the power of the whole company to serve your customers.

Reference Architecture

Learn the architecture

Discover the ServiceNow capabilities that can help you transform your organization.

Transformation Insight

Prepare your team

Identify the actions you should take as a digital transformation leader.

Support your journey with ServiceNow’s leading practices



Success Map

Modernize Customer Services

These resources help you implement, maintain, and get maximum value from our Customer Service Management applications.

Success Map

Field Service Management

These resources help you implement, maintain, and get maximum value from Field Service Management.

Readiness Checklist

Customer Service Management

Make sure you're prepared for your Customer Service Management implementation.

Readiness Checklist

Field Service Management

Make sure you're prepared for your Field Service Management implementation.

White Paper

Start implementing the ServiceNow mobile platform

Use this white paper to familiarize yourself with ServiceNow mobile configuration concepts.

Playbook

CMBD and Discovery deployment

Reduce your IT costs and improve service performance by gaining visibility into your environment with a well-configured CMDB.