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Support and implementation
Drive efficiencies through global business services (GBS)
Global Business Services is a next-generation operational and organizational model for enterprises that will connect your end-to-end processes to reduce costs, improve visibility, and deliver a unified user experience.
Build a foundation for success
A strong foundation includes the right products coupled with leadership readiness.
Reference Architecture
Learn the architecture
To start, find out which ServiceNow capabilities can help you drive efficiencies through GBS.
Transformation Insight
Prepare your team
Identify the actions you should take as a digital transformation leader.
Support your journey with ServiceNow’s leading practices
Success Map
Employee Service Delivery
Use these resources to help you implement, maintain, and get maximum value from HR Service Delivery applications.
Success Checklist
HR Service Delivery implementation readiness
Make sure you're prepared for your HR Service Delivery implementation.
Success Workbook
Knowledge Management for HR
Learn how to make HR the champion of organizational knowledge and improve the quality of HR services.
Success Map
ITSM Pro: Virtual Agent
Resources to help you implement, maintain, and get maximum value from ITSM Pro applications.
Quick Answer
Get started with mobile apps
Learn about the four key steps for rolling out ServiceNow mobile applications at your organization.
Success Insight
Prepare to pilot and scale Virtual Agent
Learn how to get started with Virtual Agent to augment humans and machines with intelligent automation.