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Drive efficiencies through global business services (GBS)

Global Business Services is a next-generation operational and organizational model for enterprises that will connect your end-to-end processes to reduce costs, improve visibility, and deliver a unified user experience.

Build a foundation for success

A strong foundation includes the right products coupled with leadership readiness.


Learn more

To start, watch our short video about global business services.

Reference Architecture​

Learn the architecture

To start, find out which ServiceNow capabilities can help you drive efficiencies through GBS.

Transformation Insight

Prepare your team

Identify the actions you should take as a digital transformation leader.

Support your journey with ServiceNow’s leading practices

Success Map

Employee Service Delivery

Use these resources to help you implement, maintain, and get maximum value from HR Service Delivery applications.

Success Checklist

HR Service Delivery implementation readiness

Make sure you're prepared for your HR Service Delivery implementation.

Success Workbook

Knowledge Management for HR

Learn how to make HR the champion of organizational knowledge and improve the quality of HR services.

Success Map

ITSM Pro: Virtual Agent

Resources to help you implement, maintain, and get maximum value from ITSM Pro applications.

Quick Answer

Get started with mobile apps

Learn about the four key steps for rolling out ServiceNow mobile applications at your organization.

Success Map


Resources to help you implement, maintain, and get maximum value from IntegrationHub.

Success Insight

Prepare to pilot and scale Virtual Agent

Learn how to get started with Virtual Agent to augment humans and machines with intelligent automation.

White Paper

Mobile Implementation Basics

Use this white paper to familiarize yourself with ServiceNow mobile configuration concepts.