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Leading Practices
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Transforming your security operations
Accelerate software innovation across the enterprise by adopting leading-edge architectures and delivery practices at scale.
Build a foundation for success
A strong foundation includes the right products coupled with leadership readiness.
Reference Architecture
Learn the architecture
Discover the ServiceNow capabilities that can help you transform your organization.
Transformation Insight
Prepare your team
Identify the actions you should take as a transformational leader.
Support your journey with ServiceNow’s leading practices
Success Map
Vulnerability Response
Support your journey with Security Operations applications that prioritize and remediate vulnerabilities and security incidents faster.
Success Checklist
Implement ServiceNow Vulnerability Response
Download our step-by-step action plan for implementing Vulnerability Response to help prevent breaches.
Success Map
Hardware Asset Management
Support your journey with Hardware Asset Management applications that systematically track and manage hardware devices.
Success Map
Software Asset Management
Learn how to implement, maintain, and get maximum value from Software Asset Management.
Success Map
Modernize ITSM
Support your journey with ServiceNow ITSM applications that modernize IT service management.
Success Playbook
Automate change and incident management
Improve the availability and agility of enterprise services by automating change and incident management.
Success Insight
Accelerate Event Management value realization with ITOM Guided Setup
Learn how to use ITOM Guided Setup to speed up your implementation of Event Management.
Success Playbook
Software asset management with ServiceNow
Improve your software entitlement reconciliation accuracy with software asset management.