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ITSM Intelligent Automation​

Download our Success Map to support your journey with ServiceNow ITSM Pro applications that automate and improve the IT service management experience. This overview shows the processes and best practices you’ll need to implement, maintain, and get maximum value from ITSM Pro applications. The ITSM Intelligent Automation Success Map outlines four stages: Success Foundations, Implement, Run, and Optimize and Expand. Each stage includes an overview of the processes involved to achieve your ITSM goals.​

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Overview

Get the most value from the ITSM Pro licenses you own by implementing new ITSM and ITSM Pro applications you already have access to. Then consider which ServiceNow product suites and additional applications you should expand to next. ​

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Optimize and Expand resources
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